Terms and Conditions

Whichpad.com is a website operated by WhichPad UK Ltd (“WhichPad”, “we”, “us”, or “our”). We are a company registered in England and Wales under company number 14577750.

Our registered office is 40 Fredora Avenue, Hayes, Middlesex, UB4 8RD, United Kingdom.

Our principal business is the operation of an online platform that enables university students to review and rate letting agencies. The platform aims to improve transparency in the student rental market by sharing verified experiences of tenants.

If you have any questions about these terms, or if you need to contact us for any other reason, you can reach us by email at hello@whichpad.com.

If we need to contact you, we will do so by email using the address you provided when you registered your account.

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of service and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

We recommend that you print or save a copy of these terms for future reference.

You are responsible for ensuring that anyone who accesses the site through your internet connection is aware of these terms and other applicable policies, and that they comply with them.

If you create an account on our site, you must:

Be at least 18 years old; and
Be either (i) a current or former university student who wishes to post reviews, or (ii) a letting agent or agency representative using the site to manage or respond to reviews, or to access subscription services.
By registering an account, you confirm that the information you provide is accurate, complete, and kept up to date.

There are other terms that may apply to you

These terms of service refer to the following additional policies, which also apply to your use of our site:

Privacy Policy – explains how we collect, use, and protect your personal data, including when you create an account or submit a review.

https://whichpad.com/privacy-policy

Cookie Policy – Sets out information about the cookies and similar technologies we use and how you can manage your preferences.

https://whichpad.com/cookie-policy

Review and Moderation Policy – Explains how reviews are verified, moderated, published, amended, or removed, and how to report or challenge content.

https://whichpad.com/review-policy

User-generated content disclaimer – Outlines what kind of behaviour and content is permitted on our platform, and what may lead to removal or account suspension.

https://whichpad.com/User-generated content disclaimer

Each of these policies forms part of these terms. By using our site, you agree to comply with them.

We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check this page to ensure you understand the terms that apply at that time.

We may make minor changes to these terms without notice to reflect updates in our services, operational requirements, or legal, and regulatory obligations. Where we make a material change, for example, one that affects your rights or obligations, we will take reasonable steps to inform you, such as by providing prominent notice by email.

Your continued use of the site after changes have been made constitutes your acceptance of the revised terms.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs, business priorities, or to comply with new laws or regulations.

We will take reasonable steps to provide notice of significant changes that could affect the way you use the site or the availability of your account. Minor updates, improvements, and design changes may be made without notice.

We may suspend or withdraw our site

Our site is made available free of charge for student users. Certain features or services for letting agents may require payment under separate terms.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our site for business or operational reasons.

Where it is reasonable to do so, we will try to give you notice of any suspension or withdrawal.

You are responsible for ensuring that anyone who accesses our site through your internet connection is aware of these terms and other applicable policies, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed at people who are resident in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

If you access our site from outside the United Kingdom, you do so at your own risk and are responsible for compliance with any local laws that may apply.

You must keep your account details safe

You may need to create an account to use certain parts of our site. When you register, you must provide accurate and complete information and keep it up to date.

You must keep your login details confidential and must not allow anyone else to use your account. You are responsible for all activity that takes place under your account, whether or not you authorised it.

If you believe that someone else may have accessed your account, you must let us know immediately by emailing hello@whichpad.com. We may disable or suspend any account if we reasonably believe it has been compromised or if you have failed to comply with these terms or any of our other policies.

If you are registering on behalf of a letting agency, you confirm that you are authorised to bind that agency and that all information you provide about it is accurate.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site and in the material published on it. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.

You may print one copy and download extracts of any page from our site for your personal, non- commercial use, and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed or downloaded, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status, and that of any identified contributors, as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

No text or data mining, or web scraping

You must not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site.

This includes using or permitting the use of any automated analytical technique aimed at analysing text and data in digital form to generate information such as patterns, trends, or correlations.

The prohibition applies whether such text or data mining or web scraping is carried out through the use of automated tools, software, algorithms, bots, or any similar technology.

You must not use any material from our site to train, test, or develop artificial intelligence systems or other automated technologies without our prior written consent.

Rules about linking to our site

You may link to our home page in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.

You must not frame our site on any other site, nor may you create a link to any part of our site other than the home page without our prior written consent.

We reserve the right to withdraw linking permission without notice.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of the site or resources and accept no responsibility for them or for any loss or damage that may arise from your use of it.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@whichpad.com.

Our trademarks are registered

Our trademarks are registered. WHICHPAD and WHICHPAD UK are UK registered trademarks of Whichpad UK Ltd. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site.

Uploading content to our site

Whenever you make use of a feature that allows you to create content directly on our site, upload or share content to our site, or to make contact with other users of our site, you must comply with the standards set out in our policies.

You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will consider any content you upload to our site to be non-confidential and not protected by any trade mark, patent or copyright (“non-proprietary”), that is, in the public domain. You own your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to others. The rights you license to us are described in Rights you are giving us to use material you upload.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the User-generated content disclaimer.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact hello@whichpad.com.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website
User-generated content is not approved by us
Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it.

You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site.

You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way.

You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors and for fraud or fraudulent
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- Use of, or inability to use, our site; or

Use of or reliance on any content displayed on our site.

In particular, we will not be liable for:
- Loss of profits, sales, business, or revenue;
- Business interruption;
- Loss of anticipated savings;
- Loss of business opportunity, goodwill or reputation; or
- Any indirect or consequential loss or If you are a consumer user:
We only provide our site for domestic and private You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. [However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

How we may use your personal information

We will only use your personal information as set out in our PRIVACY POLICY.

Which country’s laws apply to a dispute

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non- contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE

Who we are and how to contact us