Stirling Ackroyd Reviews I Student Letting Agents – WhichPad

Since we moved into our property from the day of moving in there has been lots of issues which include major issues which meant it wasn’t suitable for us to live there at the beginning of our tenancy. Since then there has been lots of issues which have taken longer then they should have taken to be resolved as the issues were initially put down to “user error” which it clearly wasn’t if there properly listened to our concern in the first place. Stirling Ackroyd have although sorted some issues promptly through the fixflo maintenance portal, some have been have taken 2-3 weeks until someone came to fix the issue. Our experience is also down to our landlord’s opinions as the estate agents have to ask them for approval which I understand they don’t have control over, but it has made stressful situations even more stressful when we felt we were disregarded.

a house on saint johns road is what we are renting from stirling ackroyd. It is a good company except it was a very slow process due to not getting far with replies from the landlord and estate agents. there has also been several issues with the house however they are all being sorted when we ask.

Unfortunately, our experience with Stirling Ackroyd has been very disappointing. Since moving into our property, we have faced several issues, including a serious safety concern with our porch that left the house uninhabitable for three weeks.

While I appreciate that certain issues are the landlord’s responsibility, the communication from the letting agents has been extremely poor. We have repeatedly sent emails that went unanswered, made phone calls without receiving a response and been promised callbacks that never happened.

Smaller maintenance issues have sometimes been dealt with promptly, but more serious problems, have taken weeks to resolve. We understand that the agents are sometimes reliant on the landlord, but keeping tenants informed and responding to concerns should be a basic expectation.

As students, we have felt that our concerns have not always been taken seriously. Having to constantly chase your letting agents, particularly when serious safety issues are involved, is incredibly frustrating.

Overall, we have been disappointed by the lack of communication, follow-up and support.

Not great at maintaining our house and didn’t fix any of our issues very quickly. Overall not bad but could be better

Our experience with Stirling Ackroyd has been disappointing. Since moving in, we’ve faced several maintenance issues, including a serious safety problem with our porch that left the house uninhabitable for three weeks.

While we understand that the landlord is responsible for the property, the communication from the letting agents has been extremely poor. Emails go unanswered, calls are ignored, and promised callbacks rarely happen. Our heating also took around four weeks to be sorted.

We understand that the agents rely on the landlord for certain decisions, but keeping tenants informed is the bare minimum. As students, we have often felt that our concerns haven’t been taken seriously. Overall, we have been let down by the lack of communication and support.

Helped me find a house to rent as a student on my own going into a house share. Very quick to reply to emails and chase me up for payments and deadlines etc. A bit more slow when I was trying to leave the house. Overall relatively good and helpful. Used a good system for setting up the house info etc, so that was easy to use.

The house itself when we got there was clean which was expected and everything worked and was in useable conditions. The landlord was communicative with things that need to be added like fire doors and new double glazed windows. The letting agency was easy to contact about issue we had. We got through to someone on a Sunday evening about an issue we had and they helped us fix it. Can’t complain about them

While the agent and all we corresponded with were very friendly, that is about as far as they went. Our contract was sent to us to be signed within a couple of days, giving us minimum time to actually review it to ensure it was fair and agreeable. Within this we noticed multiple discrepancies multiple times, delaying the contract signing, causing stress and nearly resulting us moving in late. After moving in, we were called rather than emailed first at all points in the day, leading to disruption in lectures, at work, and sleep multiple times.