The flat was not well maintained, very dirty when we moved in and required multiple days of cleaning to get it into a decent state. There was also a lot of rubbish on the property which couldn’t be taken by the weekly bin collection. When talking with the letting agent they were very helpful, but said that there was nothing that they could do and we needed to sort it out with the landlord. During the tenancy we had very little communication with them because they said we always had to take problems directly up with the landlord. At the end of the tenancy we did not receive our full deposit due to the gardens not being well maintained. As we were a second floor flat we had no access to the back garden, and not access to plugs to maintain the front garden, so we felt this was unfair. We managed to get some of the amount initially deducted back, but still did not receive the full deposit.