Bread and Butter Collective – Student Reviews On Letting Agent

AVOID AT ALL COSTS. My partner rented a house from Bread and Butter and has since had nothing but problems with this disgraceful company. She has experienced house viewers being given access to the property without a housing agent, allowing them to roam around her house without her knowledge and with no warning. She literally found 2 women looking around her house alone who had been let in by a tenant of another flat at the instruction of B&B. Agents and maintenance men let themselves in without letting her know. This has been a terrifying experience for her as a young woman living alone, finding random men wandering around in her house with no explanation. This company is beyond unprofessional. The house was also FILTHY when she moved in, there was human waste around the bathroom, footprints on the dining table and hundreds of spiders. There had clearly been no attempt to clean the house after the last tenants moved out. Also, there is mould around the house and in her bedroom. And there was a gas leak at the property when she moved in, which she discovered. This has happened twice! The bins outside the building were not collected for over a month, causing rubbish to be piled up on the floor, almost touching the front door of the property. Bread and butter wanted to take no responsibility for resolving this, even though the council made it clear that it was their responsibility. Due to this negligence, there is now a problem of people going through the bins, spreading the rubbish around even more and creating the perfect condition for rats. She is not given the courtesy of being informed of major changes in a timely manner. Just the other day, she was sent a message saying, “By the way, a man is moving into your house TODAY”. Why was she not given advanced notice?! Even worse is that the man moving into her flat came from a different flat in the same property and had been literally forced out of his home by B&B for no good reason. We have made MANY formal complaints about this business to the council and will continue to do so. Since my partner moved into this property, she has had nothing but uncertainty and anxiety. Bread and butter think that because their tenants are young people, they can treat them however they want, and that tenant rights don’t apply to them. SHAME ON YOU! If you want my advice, buy a tent and live outside; you’ll have more peace than renting from this organisation.

Been letting a house since the middle of August from Bread and Butter. We haven’t had wifi in over a month, the majority of our kitchen appliances are faulty and leak, and the house itself feels and looks like a prison with our living room floor being a thin layer of mouldy carpet sitting on top of a concrete floor. It’s virtually impossible to get through to their customer service team via phone and they don’t even have an email. Everything has to be done on their portal which also takes a long time to get a response from. The only reason I’m giving a 3-star is because we’re being moved out into a newly refurbished property up the road for no extra charge by Bread and Butter.

Bread and Butter are very professional, their staff is very friendly and they helped me find a viewing fast and then make my contracts. They are very friendly and will help you with anything. Would recommend.