IG Property Reviews I Student Letting Agents – WhichPad

My experience with IG property letting started off well with a useful video allowing us to see the house before letting. However when arriving the house wasn’t in the best condition as hadn’t been cleaned properly. But since then the landlord has been great at fixing any issues with the house, even providing a TV when we requested one. We get quick responses to any questions or concerns. The house also came with a handbook with all information we may need. Despite original impressions, my experience with IG has been positive, and I recommend the agency to future students.

House was in excellent condition when we moved in as carpets and a new kitchen had been fitted and the walls were freshly painted. Any problems we did have with the house such as the WiFi not reaching the entire house or appliances not working were quickly fixed by WiFi extenders and getting a plumber to fix a pipe that was leaking!

We left the house in a better condition than what it was when we moved in yet still got charged over £100 per tenant when leaving. One of the bedroom showers started flooding the living room below the first day we moved in. There was black mould in one of the rooms which they took ages to fix. Because of the black mould, one of the tenants moved out as it was uninhabitable and withheld rent. IG Property started threatening with legal action etc and wrote to other tenants stating we were jointly liable for the rent – an attempt to bully the tenant and turn flatmates against them. Eventually IG Property backed down and refunded the tenant two weeks rent after realising they had no legal leg to stand on.

Gave us quick communication and replies and responses to our emails. House was in good condition when we arrived and the rent and deposit was as expected. Also had a video so we could see the house before moving in.

Landlord is really good and sorts issues really quickly. The house and all the equipment is in great condition so no complaints really.

house was in good condition when i got it. Our landlord is super nice and helpful and very easy to contact as we have a group chat via whatsapp. It was easy to fill out forms regarding the house.

They have been very helpful so far with any of our issues, because they have responded very quickly whether on the phone or in person.

My experience with IG Properties has been extremely disappointing, particularly in relation to the condition of the property and the way issues have been managed since moving in. From the outset, there have been several significant problems that have raised concerns about the standard of property maintenance, inspections and overall management. These are not simply minor inconveniences or general wear and tear; they are issues that have had a direct impact on the enjoyment, comfort and suitability of the property as a home. One of the most concerning issues has been the collapse of the garden wall. This is a significant structural and safety concern and something that should reasonably have been identified and addressed before the property was occupied. Having to deal with an issue of this nature after moving in is both frustrating and concerning, particularly when it could potentially have been prevented through more thorough property inspections and proactive maintenance. Furthermore, the boiler broke down within just one day of moving into the property. A functioning boiler is an essential requirement, particularly when it comes to heating and hot water. Experiencing a breakdown almost immediately after moving in is unacceptable and raises questions about whether appropriate checks were carried out before the property was handed over to tenants.

To add to these problems, black mould was also discovered in the kitchen. This is particularly concerning given the potential health implications associated with mould and the importance of providing tenants with a clean, safe and habitable living environment. It is disappointing to encounter an issue like this in a property that should have been properly inspected and prepared before new tenants moved in. The most frustrating aspect of the entire experience has been the approach taken by IG Properties when dealing with these issues. Rather than demonstrating a proactive approach, they have demonstrated a reactive one.

When moving into our third year house ig properties provided helpful live streams and videos of the house. Alongside that’s before moving in they provided quick and helpful combination across email reducing our worries before move in day. When we moved in the house was in a lovely condition and we were provided with a handbook that tells us everything we needed to know about the house and who to contact. Since living in the house the landlords have been extremely reliable with issues such as the fire alarms and the plumbing providing us with an electrician or plumber the next day. Overall, the experience has been pleasant and as expected.

They are usually very good at sorting out any maintenance issues, however it does take a while for them to get round to them. They also sometimes don’t take our maintenance issues seriously the first time round, and end up having to send someone who doesn’t have the right equipment to fix the issue meaning they have to leave and come back hours later.

Reading reviews from other students on WhichPad made finding student accommodation in York so much easier. It helped me compare different letting agencies and choose the one that was right for me. I’d definitely recommend it to other students looking for accommodation!

Really great company. Reply very quickly to all concerns with house and lovely house no complaints at all!

Very quick and stress free process. Very impressed. It made it very easy to stay in the house I’m in.

Very good at sorting maintenance issues, however there were a few issues when we turned up to the house such as a broken oven and TV. But was all fixed within 2 weeks

The house was generally in good shape, had to contact them about a few maintenance issues with the kitchen tap and a broken shower head mount. Some rooms seemed more recently painted than others but in general they were decent. Furniture in good condition and no hygiene issues.

Professional team and great service, cannot recommend them more. The website is easy to use and make letting so much easier.

Could not have possibly asked for a more convenient and efficiency service, they answered all my questions within a day, website was incredibly clear.

Very helpful when contacted and fast to respond. Helped a lot explain the letting rights as a tenant

Very helpful and the team were so lovely and caring to all of us. I 100% recommend these guys every day of the week

No complaints, was happy with the service would recommend, very stress free nice and an easy process

Very quick to reply and react to any problems we have, and very friendly. Our tv was broken and was fixed within a week.

Great help. No complaints. Would recommend. Thoroughly enjoyed my experience

We had an easy to use maintenance website, however they were inconsistent with fixing our property, some sorted within 3 days some took weeks if at all. We had mould problems which they were unhelpful with and we had to end up sorting ourselves. Detailed with deposit breakdown, but some parts felt unjust. Overall not a bad experience, heard of worse.

Really good experience with them! The whole process was pretty straightforward and they were really helpful whenever I had any questions. Everything was sorted quickly and I always felt like I knew what was going on. Would definitely recommend them, especially if you’re a student looking for a place without wanting loads of hassle.

Super helpful in everything they have done for me moving into my house. Thank you To IG Property for everything.

No Complaints stress free, would recommend to anyone, genuine service always thinking about clients needs

Easy to use, website very user friendly. Team was very friendly could not reccomend more. Overall very happy with my experience

Very clean, good and quick with all responses or general communications. Thoroughly enjoyed my experience with IG property

Really nice house close to both university and town. Bills included is great. Landlords really helpful. Just expensive

The house has been maintained well and was cleaned thoroughly before our move in date. IG have been quick and responsive when we have had an issue

House was in poor condition when we moved in. Ceiling had a leak, dryer wasn’t working properly, generally unclean and stains on the walls. Issues were generally fixed quite quickly. When moving out we left the house in a much better condition than it was in when we moved in but they still skimmed ~£150 off our deposit for minor things which should be covered under general wear and tear.

When emailing about contact hours and house visits they are top tier however when it comes to sorting out maintinence issues they refuse to send someone out.

very good at fixing things but have alot of visits for construction and measuring and tests ect. when they come for these visits they bang very loud and will wake the whole household. they are very simple during the initial process though.

There has been many problems with my house and they were very slow fixing problems. Our toilet didn’t flush properly for weeks so I had to keep ringing to get it sorted which was stressful. while it did get sorted it is not good enough!

Move in was marred by unclean rooms and repairmen are occasionally intrusive. However, the house is well kept and repairs are quick

simple contracts that covered all bases, house was very clean when we arrived and met standards. A couple of issues with unannounced visits, but complaints were rectified and dealt with quickly.

so nice good people very cool