X1 Lettings – Student Reviews On Letting Agents

This Agency is a Complete Joke – Do Not Rent from Them If I could give negative stars, I would. This so-called tenancy agency is nothing more than a cash-grabbing, incompetent, and unprofessional disaster that has no regard for its tenants’ safety or well-being. They lie. They advertise false information and make promises they never intend to keep. They don’t care. Their emergency contact is a fictional service—I had to kick my own door down because they falsely claimed it was working when it wasn’t. They are negligent. They refused to give me a spare key, didn’t notify me of any security changes, and have left my home insecure for nearly four months. They are incompetent. They finally “fixed” my door after months of ignoring me—except, surprise! It still doesn’t work, making the key completely useless. They don’t follow through. They promise to come back and actually fix it, but just like every other promise, it’s been nothing but hot air. And the worst part? My pregnant wife lives here too, meaning their absolute disregard for basic tenant safety has put her in serious danger. Imagine paying these clowns £13,000 upfront for a year’s rent, only to be treated like an afterthought. They don’t answer the phone, they don’t do their jobs, and they don’t care. This isn’t an agency—it’s a scam in disguise. Avoid at all costs unless you enjoy setting your money on fire and living in constant frustration.