Swan Sales and Letting Reviews I Student Letting Agents – WhichPad

Our house is brand new, very modern and very aesthetic. Everything is perfect, the service is quite good from the time u report any issues and they’re quite good at resolving problems.

It’s so expensive and they don’t have any care for you as tenants, more so concerned with money rather than experience

Swan Sales and Lettings made a really positive first impression. The staff were friendly, welcoming and approachable, and we felt comfortable asking questions without feeling like we were being a nuisance. Their customer service in person was genuinely good, and I’m very happy with the house itself.

However, the process of securing the property left us with some significant concerns. When we viewed the house, we were told that there were other viewings booked and that another group was particularly interested, which made us feel pressured to make a decision and sign the paperwork immediately. I appreciate that properties move quickly in the student housing market, but I think it would have been helpful to have had a clearer explanation of the commitment we were making before signing.

Our biggest issue was the information we received about bills. The property was advertised as having bills included, and we were also verbally reassured that this was the case when speaking to staff. We therefore budgeted on that understanding. After signing, we discovered that bills were not included and that we were expected to pay an additional £108 per month. This was a significant and unexpected extra cost. Unfortunately, the information in the contract did not match what we understood from the website and our conversations with the agency. Once the documents had been signed, resolving this proved very difficult, and communication became frustrating.

The location was also advertised as Brynmill, whereas the property is actually in Sandfields. These are different areas of Swansea, and more accurate location information would have helped us make a fully informed decision about where we would be living.

Overall, I want to emphasise that the staff were lovely in person, and I am happy with the house we have ended up in. However, friendliness and good customer service during viewings need to be matched by clear, consistent and accurate information throughout the letting process 🙂

Our house is so lovely and super modern!! Faz is amazing!! Did have some small teething issues though 🙂

a rough start because we had no wifi or electricity for the first month which was a struggle, but our house is very nice and comfortable to live in