Robin King Bristol Reviews I Student Letting Agents – WhichPad

We rented a 5 bed house in Redland from Robin King. Moving in, the skylight was leaking, wet walls downstairs and rubbish including construction rubbish left on the property. We moved in in July, and it took until mid-spring the next year to fix the leaking roof (we had buckets collecting water in the hallways).

They are blatantly flippant with legal requirements. They were slow to reply to every email (even in cases of emergencies), only sent people to come and fix very serious things like the FIRE ALARM, and the CARBON MONOXIDE ALARM days, or weeks later!!! We had to call the fire department in on one occasion due to the faulty alarm, and the CO alarm went off (incessant beeping every minute) for 5 days straight before they came to change the battery (which we could not legally do ourselves). The emergency maintenance number is disconnected- you cannot get help outside of weekday office hours, even if it is an emergency.

Our estate agent Vicky (avoid at all costs) was incredibly non-responsive, and often needed multiple emails to remind her to do very basic LEGAL things (like fixing our faulty fire alarm). In fact, it transpired that she lied about contacting a handyman to fix our faulty CO alarm…

Despite being a ‘premium property’ it did not come with a microwave- which they eventually did purchase for us, and same with a dehumidifier (the kitchen reached over 90% humidity- akin to the Amazon rainforest). If you have the misfortune of renting from them, be prepared to become your own lawyer (it took citing legal documents to persuade them to act on legitimate matters of safety).

On deposit, they tried to take off £500 total (including leaving the construction materials in the property, which were there BEFORE we moved in), we responded to this with evidence and fair arguments and they ended up allowing only £90 off, but we had to fight for this. In fact, we had to fight for everything.

Guard your sanity, dignity and money and avoid at all costs PLEASE

Super organised letting agent, very easy to use and communicate with, they are very helpful in all queries and maintenance issues. Would definitely recommend.

So good

I found this agency helpful and would definitely use them again

Would definitely recommend, always on hand to help even at awkward times

they were very easy to get in contact with and happy to help

Not entirely sure if the house was checked before entering as some of previous tenants items were still in place. Easy enough to get hold of when reporting issues and pretty quick to sort them. friendly, nothing of note to complain about

Great agency, helped with any issues

Did the job well enough.

They’re fine, no more no less

Pretty decent

Very good letting agent. Usually punctual when fixing issues

They have been good at answering our questions and quick to repair anything we have needed

Fast responses and general good communication. Overall pretty good experience with this company.

Landlord wasn’t the easiest to deal with and kind of got annoyed at us sometimes for nothing we did really. House was decent though apart from some mould around a few windows.

The house was in pretty good condition but wasnt the nicest one out of my friends. Had some small issues like the boiler breaking but they were normally fixed fairly soon and communication with them was ok.

Year started off pretty shaky with frequent hot water outages, blocked sinks and a silver fish infestation. Except for the silver fish, all maintenance issues were solved within 24hrs. The only bad thing about the rooms is the ventilation system in the bath room which is ridiculously loud and turns on automatically and doesn’t turn off for around 30-40 minutes after leaving the bathroom

Seemed to have a good knowledge of the area to answer questions