UPP Ltd – Student Reviews on Letting Agent

Whenever we had maintenance issues they were always fixed quickly and we were never charged. We also had no problems resigning the same house for next year. Also they were very understanding and accommodating when one of us didn’t have a UK guarantor.

Reported issues like main light not working unless en suite light was on, they wouldn’t fix while I wasn’t in the room, but came into my room without any warning while I wasn’t in (and locked me out) due to me mentioning that the shower temperature wasn’t consistent when the room inspection was conducted. Shower temperature still not fixed. Lift broken too, they’ve said about knowing it’s broken but don’t seem to be doing anything to fix it and haven’t given us an idea of how long it will take to fix

UPP has phone numbers that you can call at any time and an app to log problems you have. Sometimes the app doesn’t work for certain features but on the whole, they’re very good at responding to any issues. The properties feel safe and are cleaned before moving in. In prior experience, I’ve heard no issue with getting back deposits.

Adam’s estates are prompt at replying to issues and give out great advice. For example, about maintaining the property during winter time.

UPP were quick to fix any problems with the accommodation

They are often quick to fix problems but send lots of emails that are often for other halls which can be slightly annoying.

I like living in halls and the facilities are very good for the rent, my room is spacious and accommodates my needs very well. I love the location as it’s close to campus.

Maintenance has been lifesaver so many times; easy to contact, quick to respond and help, always reliable and friendly. The accommodation is a great space and helps to very easy living.

The letting agency provided good information upon enquiries and quick responses to questions/issues. Communication was sufficient and quality of living was good throughout my stay.

The halls are well maintained and UPP are quick to fix any problems that are reported. The communal areas are kept clean and tidy. The areas around the outside of the halls are well maintained. For example, cutting the grass and gardening. If there are any issues UPP are quick to tell us and then resolve them.

Living in halls has been a fun experience and I have enjoyed it. All issues reported were fixed within two days and they were very helpful. All together a good experience. I don’t think I will receive the full deposit because some people broke ceiling tiles or the very front door

Quick to resolve any issues I had

The flat is generally decent. Outdated kitchen equipment, and slight wear and tear to the walls, but generally nice.

My kitchen is always clean and the rooms are nice. Although we have had multiple issues with heating, where we’ve been without for 14 days in total since September. We have also had issues with hot water leading on a few occasions, and had to lend my shower out to other flats for that reason. Apart from these issues, the flats have been well maintained and and the furniture is in good condition.

The house was cleaned to a high standard allowing it to be easily maintained. 80% of the time they were quick to respond to/resolve issues. They do regular inspections and give you a respectable amount of notice. They are always updating you via the app and through emails. I received my full deposit back with no issues. Would highly recommend their accommodation.