Rook Matthews Reviews I Student Letting Agents – WhichPad

My experience with this letting agent was disappointing. The key collection was extremely poorly organised, leading to a significant delay in getting into the property. Despite being told that everything was complete, there was no communication about what was actually still outstanding, which caused unnecessary stress and confusion on move-in day. A little transparency and clearer communication would have gone a long way. Unfortunately, based on this experience, I wouldn’t recommend them.

This letting agency has been really good! They have been quick to respond and have sorted out problems we have reported quickly

When we arrived it was lovely and clean. After a couple of months, The bathroom had some issues that were resolved within a week. Our deposit was fully returned and took 2 weeks to arrive in my account