King Estates Reviews I Student Letting Agents – WhichPad

The property was maintained to a good standard and the agency provided clear information about reporting maintenance issues and tenancy responsibilities the whole time

The letting process was straightforward and well organised. Communication was generally good, and any questions we had were answered promptly. Overall, a positive experience.

Kings estates aren’t terrible, but the specific employee you get matters. Some are slow some are really slow. They will take a really long time to reply to your emails and if you need a guarantor, they take a long time to do anything. Their properties themselves are ok, just their service is slow

Was always quick to respond and provide reasoning for any information send through. House was presented well when first entering and deposit was paid and all deductions were reasonable and fair.

Fine, they had some hassle with all the paperwork but the house is ok and pretty decent at sorting out issues

Kings Estates were patient when signing my tenancy. They made it clear what was required, and also quickly replied when any issues came up.

Was really quick and easy. Good talking at start then they took a while to respond when confirming but the rest was good. Thank you

Problems are solved fairly quickly after contacting the landlord, however contacting them can be quite difficult

Quick to respond to any issues and good customer communication. I would recommend to anyone looking for student housing

House poorly maintained. Kitchen not cleaned, cracks in floors and walls not being delt with. Our fridge stopped working and they replaced it with a much smaller cheaper option.

The house was not maintained as expected and there was no inventory list available. We also had to hand in all of our paperwork prior to moving about 10 times because they seemed to have lost them.

Okay for student housing, but I’ve definitely had smoother experiences with other agents. Not the best at communication but houses are alright.

Not the best letting agent. Property needed some repairs throughout the year and they took a long time to reply to any messages. Good range of houses though.

Good range of houses suitable for all budgets across the city. Not the best at replying to messages from us but otherwise good house and agent.

Choose another agent. Former employee here confirming they are very unprofessional, no care for tenants, the manager always disregards issues and complaints with no intention of helping. Tenants are lied to. There is no wonder they’re struggling for properties. If a landlord is reading this, stay clear of this agency. You may be offered low fees but this comes with a low quality of service. Save yourself the trouble and go with one of the many, good, estate agents in Guildford.

After deciding to live in a property and signing the year long rental agreement with a month of deposit. The house suited our needs. However, through out the year we had numerous issues. A few rooms did not have curtains and after being assured they would be fitted soon, they were not leading to a few tenants buying their own. In addition to this we were assured may rooms would need to be repainted which also took longer than stated. We had an issue where a local crackhead kicked the front door and broke it whilst we were sleeping. This wasn’t fixed for a few weeks which left us in a vulnerable position. The house location and price were very good though and it came furnished with bed, wardrobes and tables in every room.

Worst letting agent, complete lack of professionalism.

Outstanding support, exceeded expectations.

Lack of maintenance, poor response time.

Knowledgeable and proactive, great experience.

Disorganized and unprofessional, terrible service.

Prompt and efficient service, highly recommended!

Unreliable and unresponsive, frustrating experience.

Smooth transaction, helpful and friendly team.

Avoid at all costs, terrible customer service.

Exceptional service, went above and beyond.

Maintenance issues left unresolved, frustrating.

Responsive and proactive, reliable service.

Unprofessional conduct, unpleasant experience.

Highly recommended, excellent service overall.

Poor communication, lack of transparency.

Efficient and knowledgeable agents, great service.

Untrustworthy and unhelpful, worst experience.

Fantastic customer support, exceeded expectations.

Delayed repairs, poor maintenance service.

Attentive and reliable, made the process stress-free.

Unresponsive and disorganized, avoid!

Highly professional agents, exceptional service.

Lack of transparency, disappointing service.

Absolutely terrible agents – taking advantage of us because we are inexperienced and students. They rented us a house that was in appalling conditions; they promised us everything would be fixed before we moved in but the landlord hadn’t even bothered to clean up after the previous tenants. It was unsanitary at best and almost inhabitable in some places. Calling the agency to complain about this got us nowhere as neither they nor the landlord were co-operative at all. We ended up having to tidy up the place ourselves. Dreadful company , if I could give them 0 stars I would. (also this is not a fake review , yung hanz just isnt my real name ?)