Haus Properties Reviews I Student Letting Agents – WhichPad

The letting agency were very helpful in the initial stages of signing the house. They were very proactive in helping us view the property and fill in the required paperwork.
However, when we moved into the house we got handed over and our property management ended up with RNL properties (which we were not previously aware of). It seems that Haus hand over lots of tenants to them. Since being managed by RNL our experience has become a lot more frustrating. Maintenance issues have taken a long time to resolve, communication has been slow and difficult. In addition, getting our damage deposit back has been a long process that is taking far longer than it should have.
Haus were extremely helpful however their close contact with RNL property management is something to be aware of as our experience was not actually managed by Haus themselves.

Initially Haus were really helpful with the viewing signing and payments of our house. However once we moved in we were completely handed over to RNL property management who are pretty useless ( took months to fix serious maintenance problems and deposit have still not been returned 4 months after tenancy date). Haus didn’t make it clear to us when we were signing the house that it wouldn’t be them that managed the house once we moved in. We wouldn’t have signed the house if we had known this and I think they are connected to the company so most of their properties get moved over to RNL.

Super helpful with getting us to understand paperwork and signing was simple despite not all members of house being their too sign personally

The house was handed over to us in a great condition & whenever we had issues with anything in the house the form to fill out was super easy & someone would be round within the week with lots of notice. Couldn’t recommend them more

Very helpful with all the forms and made things easy for us. They can be slow to help us fix things.

Were told the house was being renovated over the summer and came back to find it had been poorly done, carpets were coming away from the floors and paint was peeling off the walls. Had repeated issues with the WiFi which were left unresolved so we were forced to do it ourselves, general maintenance is average and everything works well by and large, communication from the letting agency is not always the most helpful