DJ Alexander Reviews I Student Letting Agents – WhichPad

The overall joining process at the beginning of the contract was very easy with straight forward forms to fill out etc. However, there were several problems in our contract. First of all on collection date they did not turn up at the correct time leaving my flatmate stranded. Then once we had access to the flat it was quite dirty. We raised this issue as the flat was ordered to be cleaned before our arrival but this never happened. Further on in the year we had several problems with our boiler which was a brand new installer before our tenancy. The response time on emails and issues raised were quite poor and left us waiting a couple of weeks until a contractor was sent out. Additionally, they were not much help with mouses either. All in all a pretty slack job which could’ve been done better. Overall feeling was getting treated poorly because we were students maybe.

The property was in pretty good condition when we moved in, however it could have been cleaner in terms of dust and a few stains on the carpets. The washing machine stopped working shortly after we moved in which was a bit of a hassle but DJ Alexander were able to provide a contractor to come and fix the machine relatively promtly. In terms of an issue we had with the flat they were resolved pretty quickly and effectively. The deposit was however a bit of an issue as we felt the flat was in the same condition as when we arrived however we did not receive our full amount.

Over the course of my first year of renting, DJ Alexander were quite poor in most aspects in helping us. Some of the things that we experienced during out tenancy was the keys not being delivered on time for us to move into our flat, the flat not being cleaned and having items of previous owners still in the flat, many problems with our boiler dropping pressure over the year even with a brand new boiler – having to contact them every time to report an issue took quite a long time especially to send out a contractor. When phoning in to report an issue it felt like people talking down on us because we were students and thinking that we did not understand what to do, for example we we bled all the radiators in our flat before a contractor came to sort out our pressure but it still did not work. Then talking to the letting agent they were saying we must have done it wrong, almost talking down cause we were students. Overall, not a good experience.

Well maintained met requests at a satisfactory speed, never encountered any problems during the tennancy

Nice flat, they play very good house music. Boiler is not working and no one can fix it but we dons mind a cold shower now and then. Tbf to dj Alexander they reply quick

This letting agent has no communication between itself and clients. They are impossible to get in touch with and are very impersonal. Do not recommend due to such difficulty to use.