Kingston Residential – Student Reviews On Letting Agents

Kingstons is unbelievably, shockingly and horrifically useless and has reached complete negligence that I didn’t even know was possible. Upon moving into my apartment (See photos and time stamps, my tenancy began July 1), my apartment was infested with mold and just generally dirty and was obviously not “professionally cleaned” as I was told it was. The garden was completely inaccessible from overgrowth, and the shed was full of garbage. Of course I did the only rational thing and went back in person (as they refuse to ever answer the phone or email and are generally impossible to contact) and Lee so kindly told me to just “wipe off the mold.” What a very professional and normal thing to tell a new tenant! I filed maintenance reports for the garden which went entirely ignored. I eventually contacted a council member to report the garden as an environmental hazard after a month of radio silence, and then suddenly Kingstons finally decided to do their job and they sent someone out to do the clearing within the same day. They can send out people if need be- they just choose not to. It took 5 months for a leak in the bathroom ceiling to be fixed. It has been 10+ months since my water heater broke and every single time I badger them, there is conveniently an excuse. I was told the plumber was sent out multiple times, but couldn’t access the apartment. So they just repeatedly sent a plumber without a key, without checking if I’d be home, or giving him my contact details? The contractor later confirmed the plumber has a key, so I was just straight up lied to. I had rats in the walls for months, and the landlord’s contractor ended up fixing it rather than Kingston’s maintenance, who never even bothered to respond or touch base with me after reporting it. Only emails about rent and finances were responded to. It was not until I became verbally angry and threatened to withhold rent that someone began answering. Getting anything done was just such an absolute battle and a complete waste of time. The shed to date has never been cleaned of it’s garbage nor is the water heater fixed. This is the most genuinely useless, scummy and downright scammy experience I have ever had with renting a house and I HIGHLY advise you stay away from such a predatory, greedy company who don’t care about you, and will happily let you live in a moldy, unkept and filthy property that is about to fall apart just for the sake of keeping a couple pence. AVOID AT ALL COSTS.

Please don’t use this agency. My daughter has had to wait 3 months for her deposit back. Numerous issues were reported during the tenancy and no response provided. Despite numerous office visits- fobbed off every time and had to threaten Court action before anything was done. Charges applied as part of the contract but several responsibilities not acted on by Kingson makes the contract invalid. Be very wary and look at all all loop holes as they will use these. Please do not recommend your child using this agency- poor housing and poor service at a high price.