Bristol SU Lettings – UniversityLets

Very helpful when we went in. They didn’t have many properties available, but we gave them a description of what we wanted and how many people we were and they sorted out emails that would send us notifications as soon as a place that suited those criteria was listed on their site. We took the first one that was sent to us after a quick viewing and were very pleased.

overall were a very poor letting agent, we have had silver fish and ants in the building and the initial state of the flat was very poorly cleaned meaning we had to put in a lot of work to sort out the cleaning, they are good at responding to maintenance issues overall, but a large number of problems were poorly dealt with.

landlord was really professional and so easy to communicate with all year. 10/10

After talking to friends who all let from different letting agents, got the impression that ours is neither amazing or terrible. Everything got done all year but could have been a bit quicker and easier to deal with in general.

Literally perfect. Nothing else needs to be said.

Quite helpful during settling in, quick responses.

Decent communications, fast replies.

I had a fantastic experience with this letting agency! Their team was extremely helpful and professional throughout the entire process. I highly recommend them.

I couldn’t be happier with the service I received from this letting agency. They found me the perfect property and made the whole renting process smooth and stress-free. A top-notch agency!

I had the pleasure of working with this letting agency, and I was impressed by their prompt and efficient communication. They truly went above and beyond to meet my needs and find me a wonderful home.

Rats kept coming into our property. Rest of property was good. Tricky to avoid mould

Helpful agents. Easy to contact if there were any issues.

Student Friendly and helpful. Maintenance was easy to report and was quickly resolved.

“Whilst the idea of the uni run lettings agency is good, and if you get a property with them your tenancy rights are better protected, it is very hard to get a property from them in the first place. Their email system doesn’t work properly and their first release of properties was very poor. “

The manner in which Bristol SU release their houses is really bad, releasing them all at once on one day, so a massive queue forms outside the lettings building from 8am that day and nobody gets the house they really wanted. As far as dealing with them is concerned, it’s alright, they’re just not great at replying, their system is a bit average and all round, it seems like friends have got much better letting agents.

Mark and Machiko are both terrible people. All smiles before you move in but as soon as you’re in they are nasty bullies who refuse to answer even the simplest of requests for contact details. They have more than enough time to lie to you regarding your tenancy though. I could literally write an essay detailing a very long list of their awful and harassing behaviour but I’ll keep it to a simple warning: You will avoid a lot of unnecessary stress if you stay clear of these horrible people. I am currently purchasing a house (which they are making more difficult) so I am in discussions with my lawyer about legal options to deal with the situation.

DO NOT RENT WITH THESE PEOPLE! I rented with them as a professional person, not a student. They charge extortionate fees which they sneak into the contract. Mark Sefton had someone else living in our house for a month after we (and they!) were paying rent on it. I walked in to my house to find another person there! I could not get my deposit back. He would not fix critical issues. Do not do it. As is the person above, I am in contact with a lawyer about these criminals.

I had a number of issues with universitylets: – They wanted me to pick up my key from the previous tenant, but the only time we were free was the day before my tenancy started. When they found out I was going to pick up the keys the day before the tenancy they tried to charge me a day’s rent. I asked if I could not just pick up the keys from them. They stated that I couldn’t do that, but I could call them out to the property to give me the keys for 35 quid. What kind of property agency charges you to get the keys? – A month before the end of my 6 months, after previously stating on several occassions that I wanted to extend the contract, they advertised my room without telling me, and told the prospective tenants to get in touch about seeing my room. When I asked to extend again, they said I could only do that if I paid the same admin fee again that I paid when I first moved in – a few hundred quid. I said no, as the contract states I only need to pay a 35 quid extension fee. They served me eviction papers (to my bedroom while all flatmates were out). Don’t touch them with a barge pole. I’m currently in contact with a lawyer about their behaviour. Oh and they wouldn’t give me an itinerary, proof of a gas inspection, or an EPC as legally required. They are crooks.