Brand Vaughan – Student Reviews On Letting Agents

don’t let with. avoid. everything is broken and they don’t do anything! blame students for everything that is the landlords fault.

We have had an issue with rats for sometime now but they refuse to help us sort it out. We can hear them all day and night yet because we dont have actual evidence they keep dismissing the problem by saying it might be the wind.

We were getting some work done to our house as there was damp that wasn’t our fault. We weren’t aware that anybody was coming in nor how long they were going to be working for. They came 1 day and then left and then we assumed they were done but they came back the following week. All this time our living room was impractical to enter

Firstly one of the shower room shower fell off the wall and it took about a week and a half for them to send someone out to fix it even though I am one female living with four males so needed that shower. Secondly said shower breaks and stopped working and I have put in the form and never got a message back until one of them called me about a separate problem in which I then had to speak about the shower and didn’t get much of a response just got told that they would forward it to a maintenance person but have not heard back, once ones female and four males living in this house. Finally, I think there is a problem with rodents in the walls and ceilings and floors and I have tried to contact them about this as it is quite a big issue and can lead to quite a lot of property damage which will be very expensive, but instead of sending someone out or resolving the matter they just said to monitor it in case it gets worse and let them know if I actually see a rat which I don’t really want to see.

The house is lovely and maintained very well by the landlord but the agency was very difficult to work with leading up to moving in.

Quick to solve any problems we have had and has given us flexible payment options for our rent, which was very helpful.

Although the house itself was maintained to a moderate standard, we had an issue with one of our shower. We flagged the issue to Brand Vaughan who took a lengthy amount of time to respond to the email. This meant the shower was not fixed for around a week and 5 people were made to share one shower.

Great accommodation

I loved Rootes accommodation would recommend

Pretty quick to respond to maintenance issues

Was helpful, however communication could slightly improve

Moving into this house off campus next year. Letting agents seem helpful and attentive right now, the £100 to secure house before any signing though felt unnecessary but worked out ok. House seems good as of now but will know more in the coming 12 months

No issues with Brand vaughan, been a smooth process throughout