Prestige Student Living Bridle Works Reviews I Student Letting Agents – WhichPad

I am writing to express my extreme dissatisfaction with my experience at Bridle Works by Prestige Student Living. While the poor condition of the accommodation was bad enough, the most disappointing aspect was the complete lack of support and accountability from management when serious concerns were raised.
For months, the communal areas were consistently dirty and unhygienic, with visible pink and black mould and a general standard of cleanliness that made shared spaces unpleasant to use. There was also a significant lack of fridge and freezer space, which regularly resulted in food being left out on counters, including raw meat, creating further hygiene concerns.
What makes this experience particularly unacceptable is that these issues were repeatedly reported to management, yet little to no meaningful action was taken. I raised my concerns on multiple occasions and even requested a room transfer due to the conditions. Rather than addressing the problems, management dismissed them as “normal shared living.” This response was both unhelpful and misleading. Unsanitary communal areas, mould, and inadequate facilities should never be considered normal, especially in accommodation marketed as premium student housing.
Having previously lived in several student accommodations, I can confidently say that Bridle Works was by far the worst experience I have had. The advertised “luxury living” bears no resemblance to the reality. At nearly £900 per month, I expected a safe, clean, and professionally managed environment.
The situation became so unbearable that I moved out in February, just three months into my tenancy. Despite no longer living there, I was still required to continue paying rent until the end of my contract in August. I even returned my key months early because I wanted nothing further to do with the accommodation, yet I continued paying for a room I could not bring myself to live in. That alone should demonstrate how poor my experience was.