Not bad tbf, great gaff. Did have a toilet issue but it got resolved. We’ve also got killer recliner sofas. SB
Really disappointing experience with this letting agency. Communication was consistently poor, with emails and calls often ignored or taking far too long to receive a response. Whenever an issue came up with the property, it felt like we had to chase them repeatedly before anything was actually done.
The whole process felt unorganised and unnecessarily stressful. There seemed to be very little urgency when dealing with problems, despite tenants being expected to respond immediately whenever the agency needed something.
Based on my experience, I wouldn’t recommend them. A letting agency should make renting easier for tenants, not leave them constantly chasing for basic communication and support.