Property Solutions – Student Reviews

The agents were helpful and easy to reach. House had a few problems early on but they got sorted without too much chasing from us.

Staff were friendly and helpful whenever we contacted them. The house was comfortable and maintenance was handled efficiently.

The signing process was very smooth and easy and any maintenance concerns were responded to quickly but sometimes repairs were delayed. I would definitely rent again with the company though.

The experience was fairly straightforward and the team were easy to deal with, although maintenance could be a bit slow at times

maintenance comes within 24 hours of problems and are always helpful. signing for the house was not difficult and we were shown a good selection of houses to choose from

Our maintenance was really slow but I don’t know if this is to do with the landlady. Our landlady was not very friendly but everything else is good

we had a few issues which have now been sorted but they werent responded to that quickly. the company is good and oour landlord is friendly

The house was in good condition when we moved in. Maintenance was efficient and the team were easy to reach whenever something came up.

Communication was consistent and helpful. The house condition was fair, and maintenance requests were acknowledged and completed in good time.

The whole process was smooth and stress-free. The house was clean on arrival and any maintenance requests were dealt with quickly and properly.

Really good service overall. Any issues with the property were sorted quickly and the letting agents were easy to contact whenever we needed help.

Moving in was simple and straightforward. A few issues with the house but maintenance team were reliable and fixed things within a reasonable time.

Really easy process from viewing to moving in. The house was in good shape and any repairs we needed were sorted quickly with no chasing needed.

Communication was good throughout the year. Maintenance took a bit longer at times but always got done eventually. House condition was fair for a student place.

The letting agents were generally helpful when we needed them, although sometimes replies were slow. Still, compared to other student houses it wasn’t too stressful.

Everything was quite easy to organise and there weren’t any major problems, just a few small things around the house that could have been handled a bit quicker.

The letting agents were generally polite and helpful, though replies could be a bit slow at times. Still, compared to other student houses, it was a fairly stress-free experience.

Communication from the letting agents started off well when we were enquiring, but it definitely slowed down during the tenancy. The house itself was clean and mostly matched the photos online.

Really liked how close the house was to campus and the letting agents were helpful over email, although the rent did feel a bit high considering the condition of the house when we arrived.

Overall very satisfied. The house was well maintained and the agents were helpful throughout. Any issues were resolved in a reasonable timeframe, which made things stress-free

Really happy with the property overall. It was clean, well maintained, and comfortable to live in. Any issues we had were dealt with in a reasonable timeframe

The property was clean and well looked after, which made moving in easy. The agents were helpful and easy to contact. A few repairs took a little longer than expected, but nothing major

Overall really happy. The house was in good shape and clearly managed properly. Any maintenance issues were sorted without too much hassle, and communication was generally good throughout.

The property was nice and definitely above average for a student house. We didn’t have many issues, but when we did (like a broken lock), it was sorted quickly. The agents were friendly and easy to deal with.

The property was decent and had everything we needed. The agents were helpful and responded to most queries quickly. There was a slight delay with one repair, but it wasn’t a major issue.

The house was decent and clearly looked after. The agents were easy to deal with and responded quickly most of the time. The initial process was straightforward and well organised.

Really solid experience renting through them. The property was well maintained and felt looked after. Whenever something needed fixing, it was handled efficiently. The sign-up process was simple and didn’t cause any stress.

We had a really positive experience overall. The house was in great condition for a student property, and any issues we had were sorted quickly. The team were responsive and easy to deal with, and the whole signing process was straightforward.

Great communication between us and the landlord, made it very easy to secure our house. They had great solutions to any of our problems and were very good at responding to our questions

Great house, nice location. Easy sign on process. Slow maintenance- mixed response time and passed onto other letting agents.

The letting agency provided us with a clean house upon entry, made the process of tenancy very clear to us and were also very lenient regarding the fact we had 7 people when we signed up for an 8 person house. They gave us time to look for another with no rush

Overall, my experience with this letting agent was good. The viewing and signing process was efficient, although responses could occasionally take a little time during busy periods. Maintenance requests were handled reasonably quickly, and contractors were polite when attending the property. The house itself was a decent value for money and suitable for a group of students

Maintained well and given clear instructions on the process of how letting a house would work. Worked overtime for us so we could view and the whole experience was good.

House share of six in Selly. Property Solutions (PS) have been accommodating and stress free throughout the tenancy. There has not been any issues to report to them or landlord, always communicated when there was to be a viewing in a timely manner. Some minor miscommunication when we were renewing our tenancy for coming academic year but it was resolved quickly. Overall positive experience with PS

Was a pain free experience viewing and securing the property with easy communication between the letting agent and us the tenants.

Helpful when finding our house, gave lots of options and advice. Our house was in great condition having just been renovated, they were clear when explaining our contract and any amendments. Full deposit back following moving out, but have remained in the same house for two years! Only issue was renewing the contract when we wished to remain in the same house, but eventually worked out.

The house we viewed was maintained well and when we looked around, they were very good and informative! Their replies to our questions were quick and helpful and they kept us updated throughout the process.

– maintenance is great landlord is very on it with coming over when we pop whatsapp messages in the group chat -property solutions gave a good deal of partial bills included and let us view the house twice – house in nice shape – the garden does get done by the landlord so that is not another task for us to do – one issue is with the roof and they have failed to tell us what is going on there due to leaks

House was well maintained and they are very fast when we have any issues! We were well informed before signing anything.

The property was in good condition when we moved in and now have good communication with the landlords who are reasonably responsive when issues need to be fixed. The contract was well dealt with and we were able to sign a house very quickly due to their help.

Overall, my experience with this estate agent has been very positive. Communication has been one of the biggest strengths, we’re in a WhatsApp group, which makes it easy to speak directly, and they are usually very quick to respond. The property was handed over in great condition, which I really appreciated. When issues came up, such as problems with the toilet, heating, and shower, they arranged repairs very quickly and everything was resolved smoothly. The only downside was their slow response to a rain leak, which took much longer than expected and was frustrating Despite that, they’ve been reliable overall, and I’ve been happy with the service. I would still recommend them, especially for their strong communication and the Landlords prompt handling of most repairs.

Property solutions were easy to get in touch with and great for organising viewings. They explained (depending on property) what the property came with, what the landlord was like and whether we would sort out maintenance through the landlord or the estate agents. So far we have had few issues with the house, those just being maintenance which has been fixed within a few days

The house was well maintained by the letting agency. They’ve always been quick to respond to any queries. Our contract was fully explained before we signed it.

It was okay but they didn’t resolve problems quickly for example mould in the house or broken floor boards

The house was in good condition when we moved in. However when we have issues and things not working they do take a long time to get back to us and send someone to fix it

They’re quite quick to respond to any problems and clear with any information we need to know, house viewing and maintenance etc. Sometime say they are coming for maintenance and don’t show up but they eventually come and always give warning.

Property solutions (PS) were awful when it came to maintaining the house. When we first moved into our house on Harrow Road, three bed frames were completely broken, wardrobes and a chest of drawers were broken, there was severe mould towards the back of the house and backdoor, plus a number of other minor maintenance issues. It was clear that the years prior tenants did not treat the house particularly well (as PS told us when they apologised for the unlivable house four days after we had moved in and told them) however PS made little effort to correct it. Compounding the problem was the issue that they were difficult to reach/ long to reply, but not only the fact that we could not contact the landlord directly. All our communications about the maintenance of the house had to go through the woeful PS ‘maintenance application’, which usually seemed to amount to nothing. The cherry on the cake is that they have since corrected the festering mould enveloping the back door, by simply painting over it. The mould is still visible through the paint. ‘By hook or by crook’ is a common idiom developed in the late 14th century to mean to take something by any means necessary. It is clear that the Crooks in Property Solutions mean to extort struggling students by continually raising rents and offering little in help of communication or attentive maintenance to even attempt to make up for it. Down with Property Solutions.

Minor issues with house but fixed mostly pretty quickly, good customer service. If there are any issues in the house it’s very easy to contact them through the Whatsapp chat rather than having to email them.

When trying to let off this company, they were clear and transparent+ easy to use initially to find/deposit on the property. Some confusion with document signage and whether property was actually ours, but overall not a bad experience.

The agency left a number of problems such as broken bed frames and damage to furniture and walls from previous tenants. When asked to replace broken items; they were fairly prompt on most things, but it took 4 months and us explaining to them that people weren’t renting the house because of it for them to cover the damage to the wall. They communicate well with the tenants when you ask them direct questions.

Speedy, effective, responsive and worthwhile. They were extremely helpful and willing to guide anyone unsure of the processes that come with leasing a house.

Quick responses in getting back to us , efficient service in getting processes sorted and making no hassle in getting documents done aswell . Highly recommend purely for the ease of use .

Very helpful with securing a house with little hassle, would recommend great service and friendly employees

Our letting agency was very helpful in providing information and support for our decision re where to live. They have also supported us with an issues that have come up with the house and these have been dealt with confidently.

House is big facilities are goods dryer needs to be fixed, attention to this particular issue has been poor.

The house is maintained ok, they didn’t give it a very good deep clean prior to us entering and starting our tenancy. The house is very nice. They are quite slow to reply to worries or issues on WhatsApp and don’t give enough time for house viewings as some of the house do interviews and they come in while doing it.

Property solutions have been pretty good across the board, the house was clean and in good shape for the most part, when issues did arise and we brought them forward they were quick to get people in to fix it meaning we weren’t in bad situations for too long of a time, WiFi doesn’t seem to reach downstairs but don’t think this is an issue directly related to property solutions

The house was in a good condition, which was the same for every house we were shown, the agent who took us around was very knowledgeable on the houses and helped us make the correct decision

We were shown around a number of houses within our price range and requirements. The staff were really helpful and made it a very smooth process

Our house wasn’t in great condition when we first started renting. We flagged maintenance issues which took a long time to be resolved.

Staff were very helpful and patient during the process of applying and finding a second year house. The process was really smooth would recommend

Responsive letting agency, quite a few problems with the house but they are dealt with in a reasonable time frame.

Didn’t anmmend our issues – hole in the wall took 5 months to cover up! Never very quick to respond to issues, and were a pain in the arse last year with getting our deposit back

Property solutions are great! I am so pleased with my experience, the house has been so good, I highly recommend

We deal with the landlords, not the letting agents, however they are very difficult to deal with. They respond very slowly to issues we have such as leaks in the ceiling, and persistently have not fixed them to an acceptable level. They changed our locks as they lost their set of the keys and then found them again. They have given builders from another property access to our side alley, which is consistently left open, clearly a security threat. Before moving in, it was agreed the house would be clean, however it was grimy when we arrived. When we questioned this, they offered a cleaning service we would need to pay for.

Really helpful when looking for a house for my second year, a wide range of high quality options given at various price points, meaning that making a decision was as easy as possible.

Successful stay at 8 Newton grove, with 5 of my rugby mates. They were very helpful when any problems arose.