John Shepherd Nottingham Reviews I Student Letting Agents – WhichPad

Pretty quick responses to most issues. Always communicate viewings well in advance. Very personable estate agents, shout out to Kelvin and Joe.

Easy to rent, no issues, maintenance problems resolved quickly! Highly recommended for any student renting in Beeston.

Sometimes positive with their regular checks.
However, lost our rent payments meaning we had to send proof of payments.
Didn’t clean our house between tenancies.

The letting agency was very poor with responding to any queries that we had, and we had multiple problems with them, including a leaking bathroom, forcing a hole to be in our ceiling for 5+ months, since then, they haven’t returned our deposit and refuse to contact us or respond to us, most of their agents were unaware about our situation and we had to explain everything, really wouldn’t recommend

Rented a house under John Sheppard in Lenton last academic year. Had numerous severe issues in the house as a result of poor maintenance by John Sheppard. Issues were not effectively dealt with in a timely manor and we spent the majority year with only 1 shower between 6 people. Our houses itinerary was extremely inaccurate, we had no lighting or fire alarms in our kitchen and living room for going on a month. Issues also included poor communication, unannounced visits and several laws broken in the process of dealing with our issues. We left the house in July, having received no compensation, and we are yet to have received our deposit back (around £300). Overall, the conduct of, and our experience of John Sheppard was disgusting.

The house we were letting last year was received in fairly decent condition however the itinerary we were sent was lacking condition reports in many places leaving us to have to report cleanliness and broken items.
We were left with a hole in our ceiling for months after a water leak was repeatedly not fixed and emails ignored by the letting agents.
After leaving the house, an incorrect report was sent for deductions to our deposit and required us to argue our case (the report was for an 8 person house- ours was a 6). Since the changed report was sent it has been 4 months and yet still no deposit has been returned as the letting agents are yet to release our funds from the private deposit holders despite multiple attempts by us to call up and been reassured they will do so soon.

I rented a property from John Shepherd for the whole of last year and we had multiple issues such as: only having one working shower between 6 of us and then once the other shower got fixed it broke again within 2 weeks as the job wasn’t done correctly and cheaply. We also had multiple boiler issues and oven problems. It has 4 months since we left the house and we are yet to get our deposit back despite having the email confirmation how much we are all owed about 3 months ago. This has created many issues for some of us. We also had a broken fire alarm in the kitchen for 2 months while is a major safety violation. We alerted them of all of these issues within days of discovering them and they weren’t solved till months later.

John Shepherd, were okay at the start when getting us the house. However, after we moved in didn’t contact us at all, inventory wasn’t sent untill 2 months later … and we had many issues with the house we tried contacting property manager and they never replied to us, at all. We ended up having to walk to the letting agency to try and get some answers and even after that we received nothing

Once the contract was signed we barely heard from them all are issues didn’t get resolved until maybe 5 months in. We had limited WiFi, mold, a Broken banister, 3 broken door handles and many other issues that took far too long to be resolved. They are an agency that don’t care about students and I would honestly stay steer clear of John Shepard for letting properties.

Next academic year will be my first year that I will be living in a house whilst being at university. So far, John Shepherd has been really informative on how everything works. From signing contracts and picking a house to making sure the payments are clear and explain what all of the cost goes to within the house to maintain it. They also made it clear the standards that we as tenants have to live by to make sure their house doesn’t get damaged in any way. So far they have given us everything we have needed.

At the start of the renting process, they were great and were very responsive and helping with anything. But now we have to wait a long time for them to respond to queries and they never answer their phone so you either have to contact them by mail or go there. They do a good job of repairs and are very friendly tho.

Take too long to answer emails and the house was left in a bad condition at the start. no lights in the bathroom, the flooring was still under repairs, no wifi and there was not even a warning about the bad signal. we had to take so much time to get it all fixed and when we did there was flooding in our kitchen but at least for this one they responded quite fast. you have to be very patient.

Many faults within the house, very poor communication, won’t pick up the phone and respond to email whenever they feel like it.

The start of the tenancy was rough with a lot of issues such as incomplete flooring, no lights in the bathroom, broken chairs and some other issues which we had to get fixed by them but their response time was awful. We had to shower in the dark for 2 weeks. Also, they never answer their phones and take a very long time to answer their email.

Lots of problems at the start but got fixed however communication is slow. And flooding.

They were pretty responsive at the start and got us to sign the lease as fast as possible, but when it came to getting the keys, we had to go through a tedious, longer process. Then, when we got the house, there were a lot of issues with it, and then we contacted them. They took so long to get everything fixed. Their emails are always clogged, so they reply very late and rarely answer calls, so your best bet is to go there. They are friendly, though.

They are very friendly and the process of renting the house was easy. During the viewing, they were very helpful in indicating all the instructions. But they take a lot of time to answer emails and calls.

Their service is good and they are friendly but they take so much time to answer their emails and calls they don’t even pick up sometimes. They get things done if you give them time and remind them.

They are good people and help you with any query you have but you need a lot of patience when dealing with them because they don’t respond to calls and emails are answered after a long time. The properties they offer are good but a bit old so if you’re looking for newer look elsewhere.