Money grabbing, rude, kept thinking of new reasons to with hold a reference (still never gave me one) even though for 2 and a half years was always on time with rent and left the property in much better condition than when we got their. Have had to get third parties involved because of their greed and lack of communication and professionalism. Slow to tend to repairs but fast to take money. So disappointing especially as i did everything to make things easier for them when we moved out. What a nasty company, Go elsewhere there are so many better Brighton estate agents who are honest and helpful.
Your usual Brighton letting agent, lying thieving, never doing what they say they will then taking part of your deposit from you just because they can. We were advised by them when taking out the tenancy that the best way to get work done quickly in relation to your flat is to with Hold your rent, really wish we had taken their advice as they did nothing. PLEASE PLEASE only go with private landlords we can do without these vultures!!
Property Shop is the worst letting agent I’ve ever experienced…I would discourage anyone from using them in future-not surprised by their rating and recognise many of the complaints. Upon moving into the house that looked as though it hadn’t seen a clean for years with broken heaters and dirty/tired overall appearance of the walls and carpet (I booked it online as I was abroad and not able to have a viewing prior to renting ) I had to promptly clean it to make it hygienic and functional as they were giving not the slightest bit of acknowledgment or compensation. After 2 months I had a broken boiler that took them a week to replace it…When the fire alarm started going off randomly during the day and night and after reporting it they suggested me to contact the Brighton Fire alarms I knew it was time to leave :). To make things even worse/funnier, when my lease was up and it was time to move out they kept £87 from my deposit for cleaning when the overall presentation of the flat was much better than when I moved in. Definitely an Agent to keep well clear of if you want to rent a property at Brighton-poor communication, very unprofessional and unbelievably rude.
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