Generally an ok service is given, the house it self is poor quality, with mold in most of the rooms, they are quick to response to problems and within a few days someone is around the house to fix the problem, however its normally a patch job and within the next few days the problem has arisen again. still a good service overall
Had a great 6 bedroom house last year however had a few problems with it, problems would come up and we would let kendrick know and they would send someone over to fix the problem but it would be a patch job and would occur again a few days later. Beware the house when tenancy is over has to be left in the way it was given to you I.e professionally cleaned other wise a large amount of your deposit will be deducted, also they are very strict when coming to check furniture so don’t leave anything in bad condition again large about of your deposit will be taken. I would not go back to kendrick again.
5 bedroom house. Soooo many problems, one of which was addresed the next day (nicely done!). But the rest of the problems have been mentioned several times, with no response from the agency. Garden in bad shape when moving in, copious numbers of woodlice and slugs, mould in the bedrooms. Other than the above, agents are lovely, flexible with one of the tenants’ arrangements. To summarise, we’re staying with Kendrick for another year, purely because it’s simpler.
We rented a property from Kendrick, and they made sure to hide problems which would have stopped us from renting the place. Toilet blocks up a lot, slugs can get through the kitchen door, which now wont open. Damp and mold in multiple rooms. Our fridge freezer broke and was replace with one that would not fit into its old spot, so now sits in the middle of our living room. The lock on the front door also breaks on a semi regular basis, and always takes some time to fix. In fact all problems have taken a long time to fix. And the Mold and damp has never been addressed despite much complaining for a long period of time. Kendrick do not always give us 24 hours notice before taking a viewing to our house, and sometimes turn up with no forewarning. All in all i would not recommend Kendrick, and would suggest you avoid at all costs.
Generally pleasant service from the agents themselves but in terms of getting things done they can be quite useless. Have had problems in the house since we moved in and, while some have been seen to within a few days to a week some have never been adressed dispite several e-mails, phonecalls and visits to the office. The handyman service that is brought in seems to just provide terporary fixes – which leaves us with the same problem later on. Poor communication between agents and tenants (exept when calling to collect rent). What’s sad is that kendricks is one of the better letting agencies that i’ve delt with. Better than BrightonAccommodationAgency at least.
I feel the service that Kendrick offer is of substantial quality but at times this quality can be found wanting. Some problems experienced with the house weren’t rectified as quickly as they should have been, with Kendrick at times not fulfilling their promises. When these issues were addressed, they were usually done to a certain degree, only for these problems to arise again later on. Overall, however, I feel that Kendrick do offer a sound service at times but they need to be more attentive when addressing their tenants.
House is generally habitable, although problems that apparently were going to be resolved succumbed to bad organisation and timing or simply haven’t been addressed. Another odd practice involved a sub-contracted company that was employed to take photographs of the house in order to comply with the inventory/contract yet this was done without the full awareness of the tenants. As mentioned above, certain problems with the house were addressed and dealt with while others continue to be ignored. Agents themselves seem okay, but organisation is severely lacking.
Rented from them last year would not recommend them to any student in the Brighton area.They never ring back or respond to emails and it takes months to get things sorted through them.
Had a great house for my first year at University, however the agency were slow when dealing with problems. Even when they did come the work was carried out with no conviction leading to the problem reoccurring. Overall Kendrick were OK not the worse agent but not the best.
Awful house – not kept up to stand – damp – mould – etc as per the other cmments
Kendrick have been slow to respond throughout my time renting with them aggravated by the fact the house is in such poor condition. Mould throughout house and broken furniture that broken when we moved in not the best experience overall.
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