Clever student lets Reviews On Letting Agents

Disgusting accommodation and an even more disgusting service. Do not go on your own to see Derek. He’s a bit temperamental.

Quick process and efficient staff.

I’ve enjoyed living with clever lets this year, although it did take them 4 months to sort us out a new TV

Very nice and approachable staff.

Good company , really communicate fast with students and landlord , always on hand if needed

they are always happy o help if we have had any issues!

Can’t fault them. Special shout-out to Lougas. He’s the goat!

Haven’t been impressed at all by them this year. Very bad at replying and when we’ve had problems they haven’t come and fixed them. Do not choose them!!!

Clever students have been great this year – very attentive when we had problems and always quick to answer emails.

Fairly well priced and okay communication between landlord and tenant

quite good 🙂

Clever Let’s are a fairly decent letting company with lots of lovely properties that are well looked after. However I find them hard to get in contact with when there is an issue. Emails often are not responded to for long periods of time. I understand that there is probably a lot of people trying to get into contact with them so it must be difficult to respond to everyone. There has also been an occasion where I have been fed the wrong information causing me to lose out on money which was extremely frustrating. Other than this I have no other issues with this company.

We secured a house easily with them last year. The people are friendly and willing to help. However we have had a few issues regarding the house and emailed them but they don’t respond with the information you need.

Secured a house easily with them. People were friendly. However when a resident of house and complained about things such as mould nothing was done and didn’t get help getting the grant from government that everyone was offered. But this could also be due to the landlord also.

We have had a few issues with our maintenance and wifi, with some issues still lasting from September 2022. Sometimes people will turn up unannounced, which we have emailed asking them to stop multiple times as it breaks our contract. Other than this, we love our flat and location.

Always on time when maintenance problems

Good houses to choose from

they are an alright company, although often fail to follow through on fixing things, we had no working hob for two weeks because an electrician had come round to check the switches and had lead to it no longer working. As well as having no wifi for 2 weeks and them not fixing it which is not beneficial for university students

clever lets are quite an unreliable letting agency they don’t respond to maintenance issues quickly and sometimes they don’t respond to them at all, the house I’m currently living in is nice but there are a few problems that haven’t been sorted out such as the mould in my room

They’re good, no complaints

run of the mill house, nothing special

Friendly service, lovely people. Really nice place to live.

Good

Hot water isn’t hot for a lot of weeks. Water pressure is terrible.

Quick to respond and help when there are issues.

great properties and bills included

So far Clever have been very good with their responses to emails and any queries. Always friendly and helpful.

Terrible

mouldy room, heating broken, letting agency won’t reply, when it was fixed left refuse in the bath. back gate was broken and never fixed. down stairs light broken and never fixed. broken furniture from previous tenant not replace. the bill cap so low you can’t put the heating on there for the mould is spreading and moving through the house

happy home 🙂

Really good agent and helped me with last minute accommodation.

Shocking service, takes ages to sort out maintenance issues

Good at replying, helps with issues quickly

But rubbish. Didn’t let us sign contract even tho we had agreed with landlord we were staying in the house

not good, awful at replying, don’t sort out issues, no communication between the different departments, generally shocking service

Reasonably priced, close to the uni however they need to improve on replying `and coming to fix stuff as it could take from 2 hours to months

Nice house, good service however when reporting a fault it took a while to get it repaired, otherwise decent

House is reasonably priced, but they will come in whenever they want, without legally required notice despite numerous promises that it won’t happen again.

Really good accommodation, however when something is reported they don’t reply, we don’t know whether it will be fixed soon and sometimes it’s left really long to the point we need to report it multiple times. Apart from that they communicate really well.

Great service, fix reported broken things within a day or two.

Good Flat, some minor maintenance issues when moving in and some have yet to still be fixed, some other issues have taken a while to be fixed as well. Customer service from the office is on a whole good.