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Purple Frog responds to any maintenance requests very quickly however it takes them a long time to complete the task, and they often say that they have done the task when it hasn’t been completed. The house was in good condition when we arrived and we have a cleaner that comes now and then which is a nice touch.
We were renting a 4 bed hat in selly oak. Generally purple frog were good, they were relatively ok at responding to any maintenance issues. There were some complications however getting our full deposit back and also evidence of our rent for council tax. This was tricky at the end of the year. Other than that though they were good