House Hunt Birmingham – Student Reviews on Letting Agent

We were very lucky as our house got renovated the summer before we moved in. our handyman is always here within a week if we ever need anything

House Hunt have generally been okay with issues we’ve had in the house. There was a leak and some mould in my bathroom that developed in July before I first moved in, and they took a while to sort it out as they claimed nothing was wrong, but did eventually sort it. We have had some issues with our front door that have not been dealt with and same with our kitchen table chairs which broke upon being sat on and they have said they will not be replacing. However, they are generally pretty quick to reply to emails and on smaller issues with the house they have been pretty good at sorting them. Similarly with House viewings we have nearly always had pre warning of when they were coming round.

Great house with very smart interior. Overall really like my house. The garden is very nice too with the whole feel is very homely

The guy showing us around was really good and respectful, it was also a very efficient process once we were inside.

We had a good experience renting here. The property was in solid condition and felt well managed. Communication was mostly clear, and maintenance was handled reasonably quickly.

Pretty decent experience. The house was clean and ready when we moved in, which made things easy. Communication was clear at the start, and any problems during the year were sorted without too much stress.

Good experience renting here. The house was in solid condition and everything worked fine initially. When something did go wrong (kitchen appliance), it was fixed within a few days. Communication was easy and straightforward.

The move-in process for our student house was pretty straightforward and the letting agents were friendly at first, but it did take quite a while to get a couple of maintenance issues sorted after we moved in.

Overall a good experience with the letting agents, especially when things needed fixing as they did eventually help, but sometimes we had to chase them more than we would have liked.

The house was as described and move-in day went smoothly, but there were some ongoing noise issues with neighbours that the letting agents didn’t really address properly.

They seem quite used to dealing with uni students which helped, but the maintenance side could definitely be quicker, even though issues in the house did eventually get fixed.

Everything was quite straightforward from start to finish, and while there were a few small problems in the house like appliances, nothing was serious enough to ruin the experience.

Communication from the letting agents was clear and professional most of the time, although repairs in the house weren’t always dealt with as quickly as we had hoped.

Great house, quite prompt with maintenance requests compared to other letting agents, people in office always willing to help

NicA generally reliable letting agent for student houses, we only had minor concerns with maintenance, but overall a positive and manageable renting experience while at uni.

House was in okay condition, typical student standard. Maintenance took a little while at times but communication from the team was generally good.

Maintenance was reliable and came out quickly when needed. Communication was decent and the house itself was comfortable for students

Easy to deal with from start to finish. The house had minor issues but nothing major, and they were sorted without much delay. I would defo rent with them again.

Overall a good experience. The letting agents were responsive and professional, and any issues with the house were fixed without too much hassle.

Overall a solid experience. The house was in good condition and any maintenance issues were dealt with pretty quickly. Communication was clear throughout.

House was clean when we moved in and matched the viewing. Any issues were handled efficiently and the process felt straightforward.

Not perfect communication but the house was generally good. The house had some wear and tear but nothing major, and repairs were done within a reasonable time.

Communication was good and they kept us updated on any delays or house viewings. Maintenance sometimes took slightly longer than expected but everything was sorted in the end.

The letting process was really easy. House was in decent condition and any issues we had were resolved quickly with no hassle.

Really pleased with how simple everything was. The house was clean on arrival and any problems were fixed quickly. I would defintely recommended.

It was a fairly smooth experience getting set up, and issues were usually dealt with, although sometimes there was a delay in getting things fully sorted. I’d rent again.

maintenance was very quick and fixed things properly, the house is so nice and the admin when we signed with house hunt was easy

House hunt always fixed our maintenance issues within 24 hours and were very friendly. When signing they did pressure a bit saying there werent many houses left but I think all of the estate agents do this to scare people into signing quicker.

As uni students renting for the first time it was a decent experience, just a few delays in hearing back from the letting agents when things needed sorting.

Overall the letting agents were alright and the house did the job for the year, not perfect but nothing too bad either for a student place.

At the beginning the letting agents were quite responsive, but during the year we had to chase them a few times. The house was alright overall and mostly what we expected.

Honestly really smooth experience. Communication was quick and clear, and any maintenance issues got sorted within a few days. House was in decent condition when we moved in too.

The letting agents were easy to deal with and replies were fast. House had a few issues at the start but maintenance came out quickly and fixed everything properly.

The house was better than expected for student housing. Letting agents were responsive and kept us updated, which made everything a lot less stressful.

We found the property to be well maintained and comfortable. The agents were approachable and sorted issues without much hassle. The sign-up process was easy and clear.

We found the property to be well maintained and comfortable. The agents were approachable and sorted issues without much hassle. The sign-up process was easy and clear.

Pretty good experience overall. The property was well looked after and any problems were fixed in a reasonable time. The communication at the start was especially clear.

House was in pretty good condition when we moved in and felt looked after. Any issues we had got sorted fairly quickly. Overall no major complaints.

House was clean and in good shape when we moved in. Agents were friendly and got back to us quickly most of the time. Easy process from start to finish.

Really nice house for a student place. Had a couple of maintenance things but they got fixed without much hassle. Communication was good overall.

Good student property, no major issues. Maintenance was sorted fairly quickly and communication was decent. Signing was straightforward too.

I would definitely recommend renting with house hunt. The houses are all perfect for student and the company is great to rent with. Sometimes the maintenance responses can be slow but only at times.

Good experience renting here. The house was in good shape and any problems were sorted quickly. Process at the start was really simple.

Overall a positive experience renting here. The house was clean and well maintained, and the team were helpful when issues came up. Everything at the start was clearly explained.

helped us find a house okay but when we moved in it was not the cleanest also slow maintenance but the rest is ok

Very nice student houses and the letting agents are very helpful and good at communicating. We had to chase up a couple of maintenance requests but generally a good company.

Overall a decent experience. The property was clean and ready on move-in day, which made things a lot less stressful. A couple of minor issues came up during the year, but they were handled fairly quickly.

Really happy with how everything went. The house was in great condition and felt well managed. Any maintenance concerns were dealt with quickly, and communication was clear throughout.

A good student property that was maintained to a reasonable standard. The letting agents were helpful when needed, although response times varied slightly depending on the issue

Pretty straightforward renting experience. The house matched what we expected and was in good shape. We had to follow up once or twice on maintenance, but everything did get sorted in the end.

The property was well maintained and felt comfortable to live in. We had a small issue with the shower pressure, but someone came out to fix it within a reasonable timeframe. Communication was generally clear.

The house itself was decent and in okay condition, but we did have a few issues during the year. There was some mould in one of the bedrooms which took a while to properly deal with. The agents did respond, but we had to chase it a couple of times.

Overall an average experience. The property was fine for student living, but not perfect. Heating wasn’t great in the winter and took a while to get fixed. Communication was okay, just not always very quick.

Overall a really good experience. The house was in nice condition and clearly maintained before we moved in. We had a couple of small issues during the year, but they were sorted fairly quickly without too much hassle.

Overall very pleased. The house was clean and in good condition, and the agents made everything easy to understand at the start. Any problems were sorted without too much delay.

The house itself was in good condition and worked well for us as students. Maintenance was handled reasonably well, though not always immediately. The initial setup and paperwork were straightforward.

The house was very well maintained when we moved in and kept in very good condition. House hunt keep us updated with any viewings and reply to maintenance concerns when we have any. However these replies can be slow at times.

house hunt have such nice student properties and so many options when we were choosing. The estate agent was helpful and tailored viewings to our requests. The house we ended up renting was well maintained and we have had no issues.

House hunt have a variety of good properties which are perfect for students. The property we rented was well maintained and well kept when we arrived. They are good an communicating and reply fast when we have concerns.

The house we rented was in very good condition and very student friendly. The replies for issues we have in the house are sometimes slow but they are helpful when they do reply

The house i rent with house hunt was in very good conditioned and well equipped. The letting agents are helpful with any maintenance issues we have

The property was well looked after and ideal for students. Whenever we had maintenance problems, they were dealt with pretty quickly. Communication was generally clear, although there were a couple of small delays at busy times.

The property we rent is very nice and was well maintained. The signing process was made smooth and they kept us updated with contract rights. However we have has several outstanding maintenance concerns that havent been responded to quickly.

The house was in good shape and worked well as a student property. Maintenance was handled reasonably quickly, though sometimes we had to chase things up. The initial process was smooth and well organised.

Overall, a good experience. The house was clean and well maintained, and the agents were helpful when problems came up. Communication was mostly clear, and the signing process was very straightforward.

The property was one of the better student houses we’ve stayed in. Maintenance requests were handled quickly, and the agents were easy to get hold of. Everything at the start was explained clearly, which made things simple.

We found the property to be well maintained and suitable for student living. The letting agents were easy to contact and generally quick to respond. The initial process was straightforward and clearly explained.

A good experience overall. The house was in nice condition, and maintenance issues were sorted without too much hassle. Communication was usually clear, though not always instant.

The property was well looked after and one of the better student houses we’ve had. The agents were helpful when needed, especially with maintenance requests. The signing process was quick and easy to follow

I recommend house hunt, they are always quick at responding to any maintenance issues we have had. They have really helped out this year

The house has had quite a few issues but the agency has been quick to solve problems when we get in touch and still available to talk to landlord if anything!

We found the property to be in very good condition compared to other student houses. Maintenance issues were handled efficiently, and communication was clear throughout. Overall, a very easy experience.

House Hunt are a great renting company. They are very helpful and have good communication when we have concerns. The properties they offer are very nice student houses and super affordable

househunt have done a great job! very satisfied on their immediate work. if there is ever an issue they are always there quickly and help efficiently.

I would recommend this company. They are good at communicating regarding house viewing and maintenance checks. They made the process of renewing a tenancy super easy as well.

They solve problems quickly, lived in a househunt house for 2 years they are good. They are also nice in the office

Good during the renting out process they were very helpful and I felt reassured. Maintenance has been the main issues with severe delays for serious maintenance concerns such as no tumble dryer, no oven and a rubbish infested garden. Promises were never really met which is a shame as they do seem a nicely run estate agents.

When we initially moved into the house it was relatively clean and the interior was modern. There however was multiple things that were broken (oven, tumble dryer, dishwasher, mirror lights, unclean garden with unsanitary rubbish left in it) which had not been checked before we moved in. The house hunt maintenance manager is really poor at his job as we have had to email, phone and even turn up at the letting agents multiple times to get these issues resolved. He continuously told us certain days things would be arriving and would be fixed and these were not done. Often when we have called and had a response from another team member, they seem to have no clue what we are talking about – it seems there needs to be some communication and paper trail for different ongoing issues. Overall with some back and forth these things do get sorted eventually which is necessary.

The renting process is easy and clearly detailed and there is a wide variety of houses available especially for 6 people that have all recently been renovated. The issue comes from the maintenance, whilst most issues do get addressed, it is usually slow and comes about due to constant persistence by those that live there. Many times when multiple jobs have to be done- one gets completed and the rest left to be done at a ‘later date’ that is never communicated to us and when asked on the phone, sometimes they don’t even know either! Not a bad letting agent and it would be better if they could tighten up their communication between departments- they’re slow to fix things but it is our problem when something is broken!

Overall good effort in dealing with any issues, reponse times were sometimes slower than expected especially for more serious issues such as leaking tap etc.

The letting agent responds to issues but sometimes takes longer than needed all issues have been resolved

House Hunt offers modern, stylish properties that are ideal for students or young professionals, with well-furnished interiors and a contemporary feel. The houses are generally in good locations and provide a comfortable living environment. However, their maintenance service is a significant drawback. Issues often take a long time to be resolved, which can be frustrating, especially when problems affect day-to-day living. While the quality of the housing itself is impressive, the slow response to repairs can detract from the overall experience. If they improved their maintenance efficiency, they would be a much stronger and more reliable housing provider overall.

good agent. fixed shower and flickering light. sometimes comes to house unannounced though which don’t like

The property was well maintained by the agency however maintenance concerns and issues took a while to resolve at times.

The company has very good student properties, and the process of signing the house was made super clear and easy. However they can be very inconsistent when responding to maintenance issues as sometimes the issues will be resolved within the week and other times we are left with no response for a while.

They are a good agents for renting and clear communication with us about visits and maintenance checks. The house are well maintained and in good condition.

We have had quite a lot of issues with appliances not working. House hunt have got back to us about most of the issues however they are often not that helpful and slow to respond. They will tell us times they are coming to house to check the appliance and then not show up and reschedule it after they haven’t shown. This is frustrating as we have to ensure someone stays home to wait for the maintenance people to come and they don’t show. They did replace our hoover and fix the washing machine and dishwasher however we have had a lot of issues. Some things are still unresolved.

We have had a few issues in our house which have been reported. They have promised to fix these issues saying they will come however they never turn up. Also they have failed to fix a broken drain cover which is a safety hazard and a faulty shower floor. As well as a leaking ceiling and a broken bed.

Great service from House Hunt in Selly Oak. Friendly team, quick replies, and an easy viewing and signing process. Maintenance issues were sorted promptly. Made student renting simple and stress-free overall.

House Hunt have been helpful with sorting student renting. The viewing and signing process was super easy and they are easy to get in contact with when needed. At time maintenance requests can take a while to get sorted but I would reccomend.

The house was well-maintained by the letting agents. They were helpful and well organised when we came to signing the house contracts

I had a very positive experience with this letting agency. The team was professional, friendly, and responsive throughout the entire process. They communicated clearly, answered all my questions promptly, and made everything straightforward from start to finish. Any issues were handled efficiently, and I felt supported as a tenant. Overall, a reliable and well-organised agency that I would be happy to recommend

Reliable and friendly staff that help with any queries or questions efficiently. Would recommend them.

house hunt were a great letting agents to go through and sign both my second and third year house. We had a few problems sorting out documents but with thorough communication this was sorted with ease.

House hunt are not a good letting agency, and I wouldn’t recommend them! They are incredibly unresponsive with maintenance issues, and when you do get a response it’s nearly always inaccurate i.e. maintenance men not showing up when they’ve been scheduled, etc. I have found with more serious maintenance issues (pest control) they have gone as far as to ignore calls and emails and claim to be out of office to avoid dealing with the problem. This particular issue has still not been resolved after 3 months. They often take action only after you threaten to withhold rent.

Good letting agents however sometimes slow replying to maintenance requests and require chasing up when you have issues.

Good letting agents, fast to reply to maintenance issues and good at getting them resolved! Would recommend.

Good letting agents, quick to respond to maintenance requests and general enquiry’s. Property is nicely decorated.

We were buying our second year house. They are just a bit useless to be honest. More than one person in charge of sorting our guarenteerer form and tenancy agreement meant there was lots of confusion from them about who had done what, and ended in them threatening to put the house back on the market even after we had all paid the deposit and filled the forms.

House hunt are definitely the best letting agency for student housing. All of their properties are newly refurbished (or look newly refurbished) and in great condition! If we ever have any issues, they reply to our emails almost instantly with a solution. They let us know before we have a house viewing and always communicate well with us as tenants. The renting process is also really easy with house hunt and I’d definitely use them again if I needed a house next year.

They are easy to rent with and make all documents and paperwork clear. Sometimes they reply to queries slowly but they always get done in the end. I would definitely use this company again

The houses are really nice but they are sometimes bad with fixes and general complaints. Oh yes yes.

House Hunt majority of the time are quick to respond to maintenance concerns however have been hard to reach on a few occasions. The house was in good condition when we arrived.

On the whole house hunt we’re slow to repair anything but quick to chase any payment , frequently breaking terms of their contract or obligations to us, with each housemember having to call and email multiple times explaining how this was a breach of their duty to get anything fixed

will get the job done when needed, heard it’s dependent on the house and how pushy/on it the lead tenant is though.

House was maintained well Easy process Nice people who work there Solved any issues we had and answered all questions

They have been good at communicating house viewing times and have been good at getting in contact with us should any needs arise. No issues with the house and everything was very clean when we moved in. Haven’t had any issues with the landlord either.

They are good, help with urgent issues when needed and respond to emails quickly. Very friendly and helpful.

Always super friendly and helpful, have decided to go with them next year, very nice houses that are kept well.

Lots of mould problems and issues with the garden when we moved in but those were eventually solved. The guy that runs it is really friendly and does genuinely want to help

My house is damp and the landlords aren’t great. it’s fine and does the job but some of my friends are with better landlords

we had many issues that were not resolved by house hunt, for example leaks through our roof into lights + across two floors. we contacted multiple times and got told someone would come to look at it but they didn’t. additionally, on 3 occasions people came round for a house veiwing without us being told, when the policy is 24hrs notice.

Clean when we moved in, bedrooms are nice and big & letting agents is helpful. Sometimes takes a while for issues to be solved but they’re always dealt with

House hunt were friendly and helpful when searching for a house. During the tenancy they were slow responding to maintenance requests, however, they were able to make repairs/replacements after a little pushing.

Helpful with number of viewings and finding an appropriate house for second year, however sent across the wrong documents and didn’t send the documents on time.

House Hunt were very quick to solve any problems we reported, normally within a few hours. The house we had was a very good price, good location, fairly clean. We got our whole deposit back after a deep clean of the house. I would definitely choose to rent with House Hunt again, as they were the least pushy of the letting agents we went to, and have lots of affordable houses.

only showed us houses they wanted off the market. Lied to us saying ones we saw on the website were unavailable. Pushed us to immediately put a deposit down, saying people were going to take it imminently- not allowing us to look at others.

They are very quick to respond to emails and help us with any issues we have. The house is also a very nice house for a good price.

Our house is House Hunt with Gohari Homes and it is great. Elliot is always quick to respond and come and fix a problem and makes living in selly great!

Very good communication when applying for the house. They were very clear when sending the details for the house

Good maintenance of house and quick to solve problems. Very good replies to our questions and very helpful

Really nice house , they were just fairly slow to fix broken things, for example we had a broken tumbler dryer for nearly 2 months.

Quite rude landlord, not responding to any of our messages when we need help with maintenance around the house. Process of getting the house was good and smooth sailing but just need a bit more support once we are in the house

Overall, I had a reasonably good experience with this letting agency. The property itself was well maintained, and the agency was generally professional in their dealings. While there were a few occasions where communication could have been quicker or clearer, any issues raised were eventually addressed. The staff were polite and approachable when contacted, and the process of renting the property was mostly straightforward. Maintenance requests did sometimes take a little longer than expected, but they were resolved in the end, which was appreciated. On the whole, this is a decent letting agency that provides a satisfactory service. With some improvements to response times and communication, the experience could be even better. I would consider using them again in the future.

easy process when renting, helpful over the phone, could maybe be a bit more responsive but overall pretty good imo

can be responsive and efficient occasionally and then not. Selective on what they choose to respond to l.

When we first moved in we had a leaky roof and a flooded bedroom which took them a few weeks to resolve. Some issues they have responded to quickly. For example our microwave broke and they got us a new one the next day. Overall House Hunt have been frustrating but have helped with some of our issues.

Any problem we have had, e.g. damp, window issue, they have fixed within the day. Professional and good communication

We were very lucky as the house was renovated the summer, before we moved in. Our maintenance man is here within a week of us reporting a problem!

The house was well maintained and short 15 minute walk to the University. Any issues we had when we first moved in were sorted by our landlord quickly. They do expect the house to basically be kept spotless, which we didn’t expect as we keep it pretty clean and they were still upset. Other than that it’s great with a big kitchen, new furniture and paint.

House Hunt maintained the house well and were quick to solve major problems. Nearly all of the deposit was received due to a couple of things that needed to be cleaned. Overall I would recommend House Hunt.

The house was handed over to us in a poor condition. The agents were alerted to the major problems in the first week of the tenancy, and they are only just starting to be resolved now.

When we moved in the house was in great condition, and any Maintance problems and issues we’ve had they have sorted out in a timely manner. All admin was easy to complete and communication from house hunt is strong and easy to understand. Overall good land lords

The house is in good condition, and House Hunt work well to make moving in easy and explain how the process works well. Some issues with the house are the chairs are mostly broken and the hot water was not working at the start but this was quickly fixed by House Hunt. The big thing to remember is to do the inventory correctly.

We moved in with no problems at all. Throughout our tenancy, we mainly dealt with the landlord directly, so we didn’t need much contact with the letting agent. Everything was easy to maintain, and we always received proper notice for viewings. We liked the house so much that we stayed for a second year — the contract renewal process was simple, and our deposit was smoothly carried over. All round, it was an easy and straightforward experience.

As a student renting through House Hunt, I’ve had a really good experience overall — definitely a solid 4/5 stars. The team was friendly, quick to reply to emails, and made finding a place super easy, even on a student budget. They explained the process clearly and helped with all the paperwork, which made moving in stress-free. The property was clean and matched the photos, and any maintenance issues were sorted pretty fast. The only reason I didn’t give 5 stars is that communication slowed down a bit after moving in, but overall, I’d definitely rent with House Hunt again.

House rented was cleaned prior to moving in. Communicated directly with land lord, not through house hunt. All issues were solved promptly (within a day or two). House wasn’t double booked Contract was clear Didn’t explain renters rights.

They were extremely interactive during house viewings and efficient useful instructions after. This helped a lot and made it much quicker to sort it all out

They frequently check our house, numerous times a month. They are friendly people and respond relatively quickly to complaints

I’ve had a generally decent experience with this student letting company. Overall I’d probably rate them around a 3 out of 5. The house itself is good — it’s in good condition, comfortable to live in, and generally works well as a student property. We haven’t had major issues with the property itself and it’s been a good place to live. In terms of maintenance and communication, it’s been a bit mixed. When something is clearly urgent, they do tend to deal with it and get it sorted, which is reassuring. For example, if there’s something that genuinely needs immediate attention, they will usually respond and arrange for it to be fixed. However, for less urgent issues it can sometimes take quite a while for things to be resolved, and occasionally they get left for longer than they probably should. A good example of this was the heating, which took a while to be sorted and required some chasing. Situations like that can be a bit frustrating, especially during colder periods. There are also a few smaller things that sometimes don’t get followed up on as quickly as expected. It’s not that they never get addressed, but the process can feel a bit slow at times. That said, the staff themselves have generally been polite and helpful when we’ve spoken to them, and they do eventually deal with most problems. Overall it’s been a fairly typical student letting experience — the property itself is good and urgent issues are handled, but response times for other things could definitely be improved. In summary, a solid but not perfect experience.

Great customer service and very involved in our process. Very kind and helpful with any issues and all round grratt

Good communication and showing round of the property. They have really good customer service and take care of your best interests

You get what you pay for with the house. Very cheap but it’s not a great place to live. Issues with the house in general have not been addressed whatsoever, apart from two instances where there was a massive leak in our kitchen and the heating wasn’t working. On more minor issues they have said they have acknowledged the problem but never done anything about them. However, their staff have generally been polite and professional when called upon.

House hunt are slow to respond to maintenance issues, it takes a number of emails/calls before they take you seriously and come round to sort things out.

The letting agents were very helpful at the start of the tenancy with things such as giving us keys/starting the tenancy. However, they have been very poor since. They regularly fail to help when things have gone wrong such as broken appliances. An example of this would be us having to wait 6 months for a functioning hoover or 3 months for a functioning washing machine. They often make endless false promises and the only way to get action is to walk into the office which is often inconvienient.

Contract and viewings were easy and efficient, however the fixing of problems with the house has not been. Often poor communication and slow to fix quite big problems. Other than that the house is in a liveable condition.