Digs – Student Reviews On Letting Agents

Lots of issues with the house; some issues were treated quickly (carbon monoxide, lack of chairs and lack of Hoover). Other issues were dragged out to avoid rectification; black mould infestation, and a non-functioning hob). Overall, the letting agency was satisfactory and I would not recommend it.

The house is alright – the letting agents can also be decent – just be nice

They can be hard to reach at times

not great

Customer service was decent. Every time I called they answered and were very helpful. However, when I turned up for my viewing no one was there until I called and then they sent someone.

Got on it quick, good replies

I called about 15 times and the phone was only picked up once

I sent loads of emails and received no response. I called multiple times. No one picked up and I didnt receive a call back

DIGS helped in every question I had. The tour was good and the customer service was polite.

I don’t have any particularly bad things to say about DIGS but nothing stands out

DIGS are completely useless and I won’t use them ever again

I don’t think the service could be much better

awful experience

Poor custmer service; hard to get hold of and replies are often unhelpful, they do the minimum.

Meh

They do the bare minimum, avoid if possible.

Very poor customer service; terrible reply rates and replies are unhelpful most of the time. They do the bare minimum, avoid if possible.

Terrible. Customer service is a nightmare, they do very little and are unhelpful. Pretty expensive as well.

I was in hiatt baker and the halls are very good overall. The one I was in was quite new with a good size room and a large shared kitchen. Any repairs were made very quickly and a cleaner came once a week so the communal area was normally quite clean. Definitely recommend all north village halls especially if you are doing sport at coombe dingle.

Good landlord, quick on repairs and responding to messages

really good landlord, few issues with not giving notice about coming in the house, but in general a good landlord

good landlord, good house, good price

in general a pretty good landlord, any issues weve had hes got sorted pretty quick

really good landlord, no complaints

Have been around a few times and accused us of smoking in the house but none of us ever smoke inside which is really annoying of them. Apart from that though, letting of them is OK

Only good things to say. They communicated well and sorted out problems efficiently like sending the plumber really quickly when our toilet started leaking.

Landlord wasn’t the most helpful to deal with, but when the window broke, they got in fixed in a few days. Nothing wrong with the house though so pretty good.

House is not great but it’s a student one so can’t really complain. Initially took a while to arrange the house in the first term but since then the landlord has been helpful and we’ve not really had any issues with our house.

Would 100% recommend. Really good landlord.

Had a mixed experience dealing with them. Sometimes the landlord contacts uss quickly and we get problems sorted fast. Other times things take forever and it’s quite annoying dealing with them.

Something in the porch area leaked or something and part of the plaster and paint fell down from the ceiling. Had the fallen parts sitting by our front door for several days and it wasnt great. A few other problems as well.

We had a leak in the basement bathroom for weeks that took ages to get fixed. Meant we couldn’t use that bathroom which was really annoying and ruined our experience with them.

In general they were OK as a letting agent, but we had several minor sort of issues with the house over the course of the year and they’re quite slow to fix them which is annoying.

Not bad but took a while to reply to some emails

Large bedroom size medium kitchen in a very social spot would recommend

Property now comes with lawn mower electric, so you can shape the grass anyway you like. Very fun

Horrible agency

They were very helpful, whenever we had an issue they would sort it out in a short time frame. Their service is excellent and I would definitely recommend them.

For the central area of bristol and the garden available, it is a great price. Digs undersold this property would recommend them.

I have found digs to be an effective letting agency who allowed me to find my house quickly. While they were slow to send out my contract my housing was confirmed in a timely manner.

They did the job and provided us with a house. Took a bit of time to reply to our messages tho.

Quite helpful and easy to use.

Good place.

good landlord but doesn’t always give enough notice about coming into the house/if any

not much to say apart from consistent landlord, house is in good shape and at a reasonable price

Were slow to respond to maintenance requests

They have great locations available but trying to contact them is very difficult. There were times when we would book house viewings and sometimes the agent would not actually show up on time or at all. Overall they are just not very reliable

Bristol Digs provided a smooth service making it easy it to purchase my property for the upcoming year.

I had a fantastic experience with this letting agency! Their team was extremely helpful and professional throughout the entire process. I highly recommend them.

I couldn’t be happier with the service I received from this letting agency. They found me the perfect property and made the whole renting process smooth and stress-free. A top-notch agency!

I had the pleasure of working with this letting agency, and I was impressed by their prompt and efficient communication. They truly went above and beyond to meet my needs and find me a wonderful home.

Five stars for this letting agency! They provided exceptional customer service and helped me secure a great rental property in no time. I’m grateful for their dedication and support.

I had heard horror stories about renting, but this letting agency shattered all my doubts. They guided me through every step, listened to my preferences, and matched me with an amazing place. Highly recommended!

I had a seamless experience with this letting agency. From the initial inquiry to signing the lease, everything was handled professionally and efficiently. I’m thrilled with my new home, thanks to their expertise!

I can’t say enough good things about this letting agency. They were incredibly knowledgeable about the rental market and helped me navigate through all the paperwork effortlessly. They made renting a breeze!

I had the best experience with this letting agency. Their team was friendly, patient, and went out of their way to accommodate my requests. They truly care about their clients and it shows.

Choosing this letting agency was the best decision I made. They were attentive to my needs, provided valuable advice, and found me a wonderful home that exceeded my expectations. I highly recommend their services!

Massive 11 man just off park street. So much fun and in a very good spot

Nice and cosy, would live there next year

What a house. Showers a bit drippy tho

Very big rooms and very nice kitchen.

Love my accommodation

Decent customer service

Digs overall were a very poor letting agent, we have had silver fish and ants in the building and the initial state of the flat was very poorly cleaned meaning we had to put in a lot of work to sort out the cleaning, they are good at responding to maintenance issues overall, but a large number of problems were poorly dealt with.

Quality halls love my flatmates

Good halls nice new kitchen

poor communication. Not heard back from them essentially since start of tenancy.

v good

great

Couldn’t ask for aymore

Digs were excellent. They took care of the house very well

Good experience. Easy to get an answer to questions. Property could have been in better condition but could be worse.

Quick and responding to emails, friendly in the office. Yet, quality of the flat was not up to standard when we arrived

Initially seems like a good company to work with and they are quick at responding to email, however it needed further cleaning when we arrived and some bits of mould in some rooms.

Nothing clean when we had arrived. Takes ages for everything to be fixed

Had a really poor experience. There hadn’t been a proper attempt to clean the flat when we had arrived so we had to do it ourselves. The property manager however is lovely and comes around regularly to assess problems, however it still takes a while to be sorted

For what the property is the price is too high, even by Bristol standards. When we moved in the cleaning hadn’t been done properly so we had to clean further, especially under beds. Lights weren’t fitted properly. The fridge wasn’t working and there was a horrible stench coming from it.

Great letting agents. Really good communications and lovely staff. Couldn’t ask for much more. BristolDigs get a thumbs up from me

Was very expensive but fairly nice place and good location. Some things were broken but landlady was pretty good at getting things fixed. Still no door handles on a couple of the rooms though. And shower leaks into downstairs flat.

No issues

Digs were excellent. They took care of the house very well

Very good house in good location

Very nice house in rlly good spot

Very good house

We’ve had no issues with digs, gets the job done and always sorts out any issues we’ve raised quickly.

I lived with Digs for two years whilst I was a student. The first year wasn’t so bad, I had a studio flat in a newly refurbished building. The staff were a bit rude, but I never had any issues, until I moved out and they tried to take all of my deposit and more for what most would class as general wear and tear (I fought this providing photographic evidence and got most of my deposit back in the end). I ended up renting from them for a second year with one flat mate. The flat looked lovely when we looked around it. As soon as we moved in we had an issue with the oven, it was making a really loud noise as if the fan was catching on something as it went around. We first called maintenance who said they would order a part. A couple of weeks later, no one had shown up so we called in again and asked what was going on, they said the part had just arrived, the maintenance guy came around a few days after and let us know that the part had been sitting in the office for a week and he was wondering why. It turned out that the part that they had ordered was wrong and they had ordered an extractor fan part so the man took it back. We called digs at least once a week for the course of the next couple of months (in which time, our fridge freezer started to defrost randomly) as nothing was being done, we were being accused of lying to them over the phone and threatened to charge us if we called someone out again!. The maintenance man came back after three months of us pestering the office and got us a brand new oven and fridgefreezer there and then. Another problem we had was the damp. This started appearing in the bathroom, we were told it was only mould and that we had to clean it off with bleach (Really dangerous to do on a ceiling and the bleach would drip onto me). When the damp reached the living room, we called the office and told them, to which they answered that it was mould. I knew that it was damp and threatened to report them to environmental health if they did nothing about it, so they sent some maintenance men around to paint over it, I overheard the men talking about how the paint wouldn’t get rid of it, that extensive work was needed on the property to make it go away. A week later the damp came back, I was getting nothing but rude and patronising emails from the digs office for the next couple of months so I reported them to the environmental health agency. A lady came around to have a look at the whole property, she did a report that concluded that there was inadequate ventilation and gave the landlord some time to sort it out else they would get a fine. Nothing was done about this, and at 9 months in to our tenancy, we decided we would move out. I and my flatmate were in very poor health, our immune systems and lungs were struggling, we were so stressed out and our final university deadlines were coming up. We had spent so much of our final year arguing with Digs. They had also grown sick of our persistence and given our tenancy contract to an agency called ‘Abode’ (digs sister agency) that was conveniently located in the same building as the company that owned our flat. We got nothing but our deposit back despite asking for the three months rent that we could not live in the flat. Living with digs ruined our last year at university, we believe our grades could have been much higher had we not been spending 50% of our time emailing and phoning them. They are only there to take your money, and they expect students to be too placid and stupid to fight back.

I have signed a reservation tenancy agreement 10 weeks before the moving in date. The staff clearly explained that in case of request for any cancellation of the reservation, the only issue would be loosing of the agency fee. However, when I request for cancellation of the reservation 7 weeks in advance, they reject to do so. Although they clearly mentioned in tenancy agreement that is such cases they would re-market the property, they rejected to do that as well. Another misleading information was that the staff clearly explained that if I use Housing Hand as my guarantor, I can be benefit from monthly rent payments instead of quarterly rent payments. Now they are forcing me to pay the rent in quarterly rent payments even though I have paid £225 to Housing Hand to be benefit from monthly rent payments. We all know that some level of trust is necessary in our society in order to have a better and more successful one. However, never trust these people as they only care about your money and do everything to manipulate you in many ways. I do this review because I know that students have to focus on their study and enjoy their life in university instead of dealing with accommodation issues.

Complete and total disregard for students considering they are a student lettings company. Landlords are clearly entirely driven by extracting the most amount of rent possible out of students whilst providing the least possible for example: 7 small rooms at £400 rent each with bills not included, £2,800 a month generated from my property. This is without free wifi, even though it’s clearly stated in the welcome pack to be a FREE PROVISION TO ALL DIGS MANAGED PROPERTIES. Some but not all mattresses are replaced, the ones remaining are worn and clearly a few years old, other simple requests for example there to be matching furniture ie. a mirror in each room are just rejected in addition to requests for locks on our doors for security. Correspondence with Digs over issues they are unwilling to sort out is blunt and inconclusive with blame simply being passed onto the landlord. I would not advise anyone to book with Digs and regret having done so myself out of urgency and with limited options. Some advice for current or prospective Digs tenants: Make sure you have photographic evidence of all maintenance & upkeep issues alongside all dialogue with Digs as estate agents. Good luck with your experience, mine has not been very positive so far.

Digs have a notoriously bad reputation in Bristol and for a good reason – don’t expect to receive your deposits back. Personal highlight was when they left the front door of our property open after conducting an inspection during the university holidays. Since we were away the door was left unlocked for weeks. Absolutely awful – avoid avoid avoid.

Just listened to one of your agents speak incredibly rudely to my partner over the phone and repeatedly talk over her while she politely and rightfully queried the status of her deposit in a second language, leaving her with zero information or even taking her name. I witnessed her frustrations and stresses over a year ago as she was pressured to pay extortionate fees and find/pay for a guarantor for the property long before the start of her tenancy or application deadlines with no support or empathy from the ‘Digs’ team. It is very clear where the companies priorities lie and that they are happy to take advantage of vulnerable students. As someone who went through the same process several years ago of student renting I can confidently say there are far better agencies for students to work with. Appalling customer service and very obviously not the first instance looking at the abundance of 1 star reviews on here. I’m glad there is a platform like this so people can share their experiences and although I’m sure I will receive a similar message to the other poor reviews on here saying they are ‘sorry to hear about this experience’, this review is primarily for the students/landlords/parents who are looking into dealing with this company. They are one of the money hungry agencies taking advantage of inexperienced student renters who are usually flustered, financially disadvantaged and I would avoid at all cost. Up your game Digs it’s a transparent age and costs nothing to be polite or helpful. Adding to my previous review, my partner finally received her deposit after communicating with her landlord who then had to speak to the agency, IN THE FORM OF A PAPER CHEQUE VIA POST. This is the most unsafe, archaic , outdated way of returning money to someone who was pressured to pay you by instantaneous card payment and makes no sense in this day and age. Absolutely ridiculous, a joke of an agency.