From the moment Choices had secured our contract via a non refundable holding deposit, my house mates and I could kiss goodbye to any form of good communication or reliable customer service. The “service” we received was absolutely terrible, involving lying, lack of time keeping and a complete lack of manners from ALL STAFF. We resulted in calling a third party company to ensure the severe problems in the standard of the house were fixed. There were four of us on the contract and we all feel as though choices thoroughly take advantage of both the housing crisis in Brighton and the majority of students naivety as first time renters. Our land lord Mr. Darwish has an estate o faround 30 houses dotted around Brighton. He is an elderly man and totally incapable of running his so called business. On our move in day my two house mates, who had paid taxi’s to help them move their belongings, arrived to find the house still inhabited by previous tenants. The Property was not cleaned. There was broken glass on the floor, mold and an array of ex tenants possessions. Despite this Mr. Darwish still manage to take some of our deposit upon leaving the property. DO NOT RENT WITH CHOICES OR MR DARWISH!
Choices have been awesome! From the moment we feel in love with our house to present day they have supported us throughout. Not only have they always been punctual turning up when they say they would they even came over Christmas in order to fix our leak!! I think we are lucky as Choices own the house we are in so it is within thier interest to fix it! The staff are always rather polite to us and they adore my cat! All in all they are pretty good compared to some of the estate agents i have used within the last seven years. The only negative I can find is that thier office is so far away from the center of town!!
Choices have shown to be really poor at solving problems, they don’t show up to appointments they arrange. I would suggest you look at other agents before looking using choices.
Unprofesional, couldn’t give some basic information on the houses, seemed like they didn’t know what they were doing. Made up fees came out of no-where. Ive never been asked to pay so much money in fees before! Amateur agency, you can tell by their marketing. AVOID.
When viewing houses and renting from Choices the quality of service is poor. They are incredibly slow with information and also prone to losing information. They do not do their research on houses before turning up, couldn’t even get us the correct price for rent. Luckily we dealt with the landlord throughout the year with issues regarding to the house. The contract had several issues which were luckily spotted by a guarantor who was a solicitor. Overall shoddy and I would implore people to stay away.
The house is ok not great they did not explain the contract that well. Issues that have come up have been solved eventually.
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