We had no lights in the kitchen, which is on the basement floor, for over 3 months. I couldn’t tolerate more to cook in the dark. And the manager Zaid is really unhelpful.
I rented a house with various colleagues a few years ago and unfortunately I have almost nothing good to say other than initially staff seemed helpful and friendly in assisting us with finding a property. However when it came to actually needing them to fix or sort anything of importance they were anything but these things. When parts of the roof came off of the house at 20 Glynrhondda street in Cardiff, almost injuring one of my fellow housemates and myself, when mould broke out in the bathroom, when in general many things were in dire need of replacing, not only was the landlord nowhere to be found (and not even in Wales for over 4 months) the manager Zaid was equally unhelpful. I organised meetings with him beforehand and in an appropriate manner in order to deal with these things, and yet not once but twice he was conveniently ‘not in’ or ‘popped out to the bank’ when I personally turned up to these appointments. Resoundingly unprofessional to say the least. What is worse however, is that when I finally managed to discuss these matters with him, and eventually the deposit as well, he seemed reluctant to help at all because ‘the landlord was his cousin’ and as a result I had to go there twice a week for a month constantly complaining before we even managed to get a straight answer on anything. They do have better properties available, but don’t get sucked in by the fancy wingdings you will find there, it is not worth going through such an incompetent/obtuse and uncaring agency that will wildly overcharge for all but the worst of properties they have available. THE WORST letting agency I have come across not only in my time as a student but through my life so far.
For anyone who is going to uni in cardiff, or at uni or they know anyone who is if they ever mention to you about signing a house with 4let tell them to look else where. They are the most disgusting and crafty agency filled with lying and rude low lives. They will say anything they can to get a deal with you and at the same time do anything they can to keep you from getting your deposits back. Plus pretty certain that our deposits were never even put into a DPS system which is AGAINST THE LAW! Wouldn’t recommend this agency to anyone! Only giving a one star as I need to give them something on this review.
I really mean it; there are so many better options. We had issue after issue that they never even tried to resolve. The house required work before we moved in and it was written into the contract that it would be done before we moved in. A few days before move in day it was apparent that they were not trying to meet these deadlines. The only way we could deal with them was to go into the office. They block your number and hang up on you because it is easier than resolving your problem. Amongst other problems, it was really hard to get our deposit back. The landlord (who was perfectly average) agreed to our full deposit being returned. They dragged it out for ages avoiding my calls. I called from work and they immediately answered. I was speaking to Zaid, the boss, and he insisted that it was due to technical problems. When I asked why this had taken 3 months to be told this, he didn’t know. He said that the woman we were dealing with had been in charge and that she had since left the organisation. When I made it clear that I absolutely did not believe him he said “I find that very offensive” and hung up. The next day I went into the office and confronted him. The woman I was used to dealing with, who had apparently left, was sat at her desk.
Everything they do is practically illegal, such as putting students and workers together in house requiring then a “no sense” Council tax exemption to gain dirty money. Houses are dirty and abandoned, they are lazy in solving problems (such as boiler) and we also found mice in our kitchen. You really have to fight to get back your deposit, they will try to find any excuse to keep it; Going to the student union and presenting all illegal stuff they do is a way to blackmail them. Be careful with Mr. Zaid guys!
No problems were ever resolved within the tenancy period. They ignore all emails and never return phone calls At the time of writing we are STILL waiting for last years deposit to be returned. Excuse after excuse not to pay back, DO NOT USE – total and utter crooks. By the way – I wanted to leave no stars here but that’s not an option, you have to put one before it allows you to move on!
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