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Coapt: Student Lettings & Property Sales Established in 2004

Coapt: Student Lettings & Property Sales

108a Lewes Rd, Brighton and Hove, Brighton, East Sussex BN2 4AE

Overall rating of 1.85 based on 81 reviews.

Coapt is made up of people just like you. We’ve gathered Brighton and Sussex graduates with a love of what this city has to offer to form Brighton’s largest student letting agency. Our experiences as students means that we’ve been there; being new to Brighton, working things out, wondering what the difference is between Moulsecoomb and Hanover (an even bigger hill). We get what it feels like to finally find an awesome group of friends to live with, then have that mad dash of securing somewhere you can all live together. Oh – and the shock of Brighton property prices, we’ve been there too!

Telephone: 01273 645797

Reviews for Coapt: Student Lettings & Property Sales (81)

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    Miss

    What hasn’t gone wrong 10 days with out water, radiator does not work, shower continual leaks. Coapt are not the people to rent with. I could go on forever for god sake rent elsewhere.

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    AVOID

    Please consider the reviews on this page before using coapt
    Poor communication at all stages
    Left dangerous damage to sink and would not fix
    Very slow response to all problems with house
    Will almost definitely take your deposit
    Their business is not run on service it is run on the desperate mess of students that need a house last minute and due to the obvious high demand I brighton
    Shabby service shabby house and we are not alone in thinking that just take a look at reviews!!!!

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    S**t

    Coapt are a nasty bunch any student looking to rent from these guys stay clear of them. I’m not going go into too much detail as I value my privacy. Expect another review when the tenancy is completed.

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    COAPT are bell****

    When we moved in, in August the boiler was on its arse, patchy supply of hot water and enough for a sink took 10 minutes to run so I asked for it to be looked at. There response was what do you know about boilers.

    When it gave up in December we spent a month with no hot water, but that’s ok they gave us two 1000Kw fan heaters at £8 a day to run, each. And that was only after we had environmental health in to establish the seriousness of our situation, when they contacted coapt things got sorted.

    Although this did get there backs up and we were rewarded w an eviction notice. Which was left inside our flat after they let themselves in without prior notice on multiple ore than one occasion.

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    Harassing Intimidating scam artists.

    Where do I even start?
    Besides terrible services, incomplete jobs and the over all lies. We had a house hunting event on the 26th of August. Several people asked me what my experience has been with COAPT and I’ve done nothing but tell the truth. A few hours after this event had finished a car drives past me and reverses winding the window down in the pouring rain to find Toby Hamilton harassing me in the street. Claiming we’ve been ‘problem tenants’ and he’s been nothing but a ‘good landlord’ to us. I responded with if someone asks for my honest opinion i’m going to give it. Toby then continued telling me I’d been giving his estate agents a hard time and that I had ‘threatening’ behaviour… At this stage I become uncomfortable and walked off and he reversed back in front of me (in the opposite direction of where he was originally driving) and I continued walking home scared of what he was going to do next. Earlier on that day another male estate agent asked to come in (I thought he was waiting for students) who stead started raising his voice and questioning me about giving them a hard time. Asking me when I was leaving ( I was packing) and implied I be gone come the next house viewing. He tody turned up without his 24 hours notice.

    Just a week or so ago, I came downstairs one morning to a shout and a 6ft guy with a switch blade in our kitchen. Their unprofessionalism, lack of organisation skills has causes us as tenants so much stress and money I advise no student to ever rent a property with COAPT Lettings.

    Would you ever recommend a student lettings agency that forces students to pay for maintenance fee’s? Trapping innocent students into contracts with cheap furniture mould and paint designed to break and rub off with their outrageous deposits.

    The worst thing about our property is that they increased the rent above £433.33

    With a shower room full of mould and a pipe whole wide enough to let in snails & slugs I’m sure you’ll have a great time maintaining it, with the damp floor.
    The handy man employed by COAPT chucked our replacement shower head through the letterbox for us to fix. Another occasion he dismantled the shower and told us we needed to remove the limescale and left the job and LEFT. You will still be charged for half the job!

    On an inspection held by COAPT the shower was leaking and we were told to move the shower head in a different direction so he wouldn’t have to pay to get it fixed. Before he even believed the shower was leaking Toby had to physically get into the shower with his suit on and turn the shower on for his colleague to point out it was in fact leaking.
    Till today the shower is still leaking.

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    HEARTLESS

    I could sit here and type all the things they have done to screw us over, take a financially crippling amount of money from us and make us feel so uncomfortable in our home but it would take too long and who wants to get so depressed reading all of it?

    Moral of the story is that if there’s something wrong with the house they don’t give a monkey’s. You’ll have to nag for weeks/months only for them to then take weeks/months.

    Mould destroying all your belongings and the mould isn’t your fault? “Nothing that we can do, mould is your responsibility” regardless of whether you do all you can to avoid mould and it’s from previous tenants treatment of property.

    Students are cash cows for estate agents – and COAPT and the greediest of the lot. They do not care, they hardly listen and they WILL charge for pointless things.

    My house recently got a £50 bill because the carbon monoxide alarm was going off and they had to call their contractor round. False alarm that’s 2 weeks worth of food shop please.

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    AVOID THIS COMPANY AT ALL COSTS!

    Despite being a house of multiple occupancy none of the bedrooms had locks. We had to pay around £180 for these to be fitted. As if this extortionate price isn’t hard enough to justify, two of the bedrooms with locks did not even have fire alarms inside which is actually a breach of health and safety.
    Our washing machine broke with in the first week and it took well over a month for them to replace it – after sending out their handy man several times only to tell them it couldn’t be fixed.
    One of the rooms suffered severely from damp and it took a long time and several ‘inspections’ despite the fact there was green mould on the wall for them to provide a dehumidifier.
    Our kitchen tap had to pretty much fall off before they would tighten it.
    Anyone and everyone seems to have a key to your house and they will come in without warning. An electrician/ someone to fit a new fridge / furniture delivery.
    The admin team is unprofessional – they had to delay our moving in date and instead of putting the rebate of rent in the joint account we pay our rent from, they put it in one housemates personal account without notifying any other housemate. Also dont forget the additional fees – want to pay your rent in a different way – £12. Missed a space in your payment reference for your rent – £12 Other letting agents also allow tenants to pay their rent from each tenants individual account but COAPT struggle to be able to organise this?

    As for getting your deposit back..
    One key was returned back the day after the inventory (I appreciate this should have been done at the time) – they charged £18 to get a new key cut.
    We were charged £300 for a gardener to cut the lawn the size of a postage stamp.
    We left the house in the same clean condition in which we found it yet were charged £180 in ‘professional’ cleaning fees. When asked for a breakdown of the charges they claimed it took one hour to clean a shower and another hour to clean a hallway which was barely a square meter in size. Warning to all new tenants- take pictures as you leave.
    They claimed one person’s bedroom walls needed re painting and charge us £45 per wall (must be a very expensive paint)
    Furthermore we were charged for removal of rubbish that was there when we moved into the property but unfortunately we had no evidence of this.

    MTM take advantage of students. The staff are polite but its’ no wonder considering how much we line their pockets. They take advantage of students who need accommodation and have to rent in the private sector. AVOID

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    Avoid.

    As everyone else has said, awful service in pretty much every aspect. On top of being exceptionally rude they really will bill you for everything. You’d like to pay your rent over the phone by debit card? £12 please! You missed a space in your payment reference? £12 please! All these little charges are totalled up and deducted from your deposit. Along with £20 an hour for cleaning if any needs doing. Which it will, regardless of how spotless you leave the place. If I’d known you could make £20 p/h cleaning I wouldn’t have gone to uni in the first place!

    They have a lot of properties in Brighton so they’re difficult to avoid but I would never rent from them again and neither should you. They’re taking advantage of students who need accommodation and have to rent in an unregulated private sector. Dont give them your money.

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    Don’t even attempt to ‘see what it’s like’

    Terrible company. I’d almost rather avoid going to university than being in one of their houses. Find another way.

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    Mr

    Stay away from them!
    I lost most of my deposit for stupid reasons:

    The landlord decided to paint the house and replace mattresses and it came out of mine and my 3 housemates pockets.
    And we didn’t have a working bath or toilet for about a month before they sent someone to come fix it.

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    Make sure to open a deposit dispute

    The house suffered from damp and mould problems which took months for COAPT and the landlord to rectify. They then proceeded to try and take a large amount from our deposit but we managed to claim half of it back, make sure you open a deposit.

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    avoid avoid avoid.

    COAPT reel in the freshers from the university putting on there charms, but once you cough up the ridiculous agency free, they couldnt care less. The first year of university was ruined by them and this awful moldy house. They refused to do anything saying the mold was our fault. A leak in the ceiling wasnt fixed for months and actually fell down in the kitchen, they didnt care and eventually took all our deposit. But dont take my word for it, take a look at the pictures.

    benjayson.imgur.com

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    JUST NO.

    As someone who has graduated, throughout my time as a student, renting with COAPT was one of the biggest mistakes I could have made!! I feel awful for new students who have no knowledge of the estate agents in Brighton and are reeled in by MTMs seemingly good prices and “pleasant staff”. We were forced to go with them due to a last minute screw up with a previous house and were only there for about a month before the attack of the mould! COAPT were useless at trying to get this sorted, despite inefficient heating and mould climbing up the bedroom walls. The house was damp and during the winter months we could see our breath in front of our faces- it was miserable! Despite all this, COAPT refused to do anything, based on the awful landlady who’s property it was insisting it was all our fault. Eventually they agreed to having a tin of paint to paint over said mould!! Absolutely awful service, rude, unhelpful and frankly ill-informed staff, they go with hideous landlords who make it impossible to complain about anything, regardless of tenancy laws etc- please don’t get sucked in by their schpeel, you’ll be setting yourselves up for a miserable year when it should be one of your greatest!

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    DISAPPOINTING AT BEST.

    My house collectively have had the worst year of our renting lives with MTM. My fingers will not allow me to type out the full extent of everything that went wrong this year. Just a taster of things that went wrong though would be 8 MONTHS TO FIX THE UNSAFE BACK DOOR LOCK, if you want to fear for your lives every time you sleep, would defo recommend. Mould that would make a science lab jealous. Also to top it off when contacting MTM to resolve problems we were met with the rudest staff you could possibly imagine.
    The only time things got sorted was when the manager got involved personally and even they gave up eventually
    10/10 would not rent again.
    P.s Adam is our favourite

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    Not too bad

    Currently renting with COAPT they have been OK to deal with at times, mostly it depends on who you speak to in the office. While they have been slow to fix problems in our house eventually they have been dealt with.

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