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Coapt: Student Lettings & Property Sales Established in 2004

Coapt: Student Lettings & Property Sales

108a Lewes Rd, Brighton and Hove, Brighton, East Sussex BN2 4AE

Overall rating of 1.85 based on 81 reviews.

Coapt is made up of people just like you. We’ve gathered Brighton and Sussex graduates with a love of what this city has to offer to form Brighton’s largest student letting agency. Our experiences as students means that we’ve been there; being new to Brighton, working things out, wondering what the difference is between Moulsecoomb and Hanover (an even bigger hill). We get what it feels like to finally find an awesome group of friends to live with, then have that mad dash of securing somewhere you can all live together. Oh – and the shock of Brighton property prices, we’ve been there too!

Telephone: 01273 645797

Reviews for Coapt: Student Lettings & Property Sales (81)

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    PLEASE PLEASE DO NOT GO WITH COAPT

    We were told after signing our contract that we had made a huge mistake by a friend in the year above us when we went with Coapt, and if they’d have told us sooner, WE NEVER WOULD HAVE.

    On our move-in day, we waited for 5 hours, for cleaners to come in and out twice ( after the first visit arguing with us ), with old fingernails, socks and dirt everywhere in the house it obviously had not been cleaned. Our bathroom was riddled in thick black mould and we had to wait for painters to come round, late into the evening when we moved in at 1pm. FURTHERMORE, my other three flatmates and I were unable to stay in our new ‘home’ because our bed frames and mattresses were all broken. WE WAITED 10 DAYS TO EVEN HEAR IF WE HAD BEDS, so didn’t get to move in for over a week.

    From the move in day to now, we have suffered-
    -BED BUGS
    -woodlouse infestation in all rooms
    -leaking ceiling
    -slugs in the house
    -tripping out electrical fuse in electrical shower
    -broken dirty furniture
    -exposed light fittings
    -leaking radiators
    -terrible service
    -broken taps
    -mould and damp everywhere

    The only compensation we have recieved from them has been 2 sweets each in our rooms, which, of course, if we were 10 years old, we would be delighted. They do not solve problems, have no immediate helpline (which was devastating when my flatmate’s roof almost fell through from a leak) and no sense of urgency when it comes to problems with our house.

    We have tried our best to make this dump a home, but we are never being treated like this by any letting agent again.

    DO NOT MAKE THE SAME MISTAKE AS US, SAVE YOUR TIME, YOUR MONEY AND YOUR SANITY AND GO SOMEWHERE ELSE, i beg.

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    AVOID AT ALL COSTS

    Our house had no carpet in the front room for 3 months despite being told it was going to be replaced before me moved in. Apparently it was fine to live in a house with exposed carpet gripping spikes during this period. Only one fridge was working when we moved in, insufficient for a house of 5 and this took 2 months to replace. The upstairs toilet basin wasn’t even plumbed in, and it took the best part of 8 months to finally get it sorted- 3 weeks before we moved out. Honestly the list goes on and on. Arguably the worst part is CoApts capability to listen to and sort problems- or lack of capability-they are useless. However, I believe they are well aware of how poor their response and treatment towards tenants are as in their eyes we are just students and we can be pushed around and taken advantage of. The build quality and safety in the kitchen did not meet regulations for a let house- but CoApt took no interest- they just don’t care. The worst experience of all was the amount of our deposit they took for the most ridiculous of things. For example, £60 to empty the compost bins which had the grass cuttings in…….do they not know what compost bins are for? They charged us a ridiculous cleaning charge despite our house genuinely being in better condition than when we moved in.
    They are so useless and treated us so badly, causing as stress and leaving us unfairly out of pocket, I could honestly write a 20 page document highlighting how inept and sly they are. Please please please don’t use them, they clearly rebranded in an attempt to hide their previous bad press, do not be fooled they are pathetic excuse of a letting agency.

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    DISGUSTING

    Unfortunately I am still in one of their property and for now is the choice I regret the most in my life.
    Is less than two months I am here and nothing has changed, even worst, everything deteriorates day by day.
    We arrived at the end of September, and the house should have been professionally clean! And as we move the washing machine there was food, trash and also a fork! And you know their answer? ” Cleaning professionally does not mean to move and clean beyond appliance”. My flat mates and I were shocked… I mean do they leave in their own shit?
    The fridge arrived a week later, the dish-washer does not work. When we called them they came in and watch a YOUTUBE TUTORIAL TO REPAIR IT. I mean are you joking? I can also do it. Two weeks later a plumber came and said it was broken.. guess what? The useless, since they did not repair it, dishwasher is still there.
    And wait a second the story still has not finished.
    BED BUGS! That insidious insect that apparently to coapt workers, they cannot survive more than two weeks without human blood. But all the websites, experts, and whoever says that they can survive more than a year without human blood. The fact is we have them, and has clearly state in the report of the professional treatment company, they have been in the wood bed frame for a while. And so, we did not bring them with us. But according to Coapt, we have to be happy that the landlord kindly offer to pay half of the treatment. And you know why? Beacuse we should have report bedbugs within the first week of our stay. But since we were thinking to live in a “professional cleaned” house, when we saw bites on our body we did not immediately think about bedbugs!
    All this happened in just two moths of tenancy!
    I don’t really know what to expect next!
    Anyways DO NOT RENT WITH COAPT

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    This review has been flagged and will be reviewed by our team shortly.

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    Not good enough

    Their business is set up to squeeze every last penny from their student tenants- because they can. Assume from the start you won’t get much of your deposit back. Our house was arguably in a better state when we left than when we arrived, yet we were charged for things we hadn’t done, despite challenging them. How our landlord was allowed to part-manage our house will always be a mystery to us, he was honestly the most useless and incapable man I have met. Our house had no carpet for 3 months of our tenancy, despite being promised a new one for when we moved in. The cooker actually broke kitchen safety regulations (but that’s fine in co-apts eyes. We had no fridge for 2 months and it took an unbelievable amount of effort to get him to replace it. These are just two examples of issues, the list goes on and on I just don’t have the time to explain it all.
    We were given a 45 page document with charges- despite the house being in a better state than when we moved in like I said. Including a ‘cleaning charge’ for a piece of paper on the carpet no bigger than a thumbnail, which was laughable. Our landlord also said it was fine to prop the fire door open for the majority of the tenancy which just isn’t legal.

    I would avoid coapt if you can, although as a student rents company they are effectively untouchable and will continue to rip students off. They recently rebranded themselves from MTM to Coapt and I wouldn’t be surprised if this is something they do regularly to try and hide their bad press and give people a false hope that it is a good ethical business.
    Most of all though, if you ever deal with a landlord named ‘Volkan Yilam’ , run away from the deal immediately, I genuinely wouldn’t be surprised if this slimey, useless man has even dodgier dealings on a darker level. I doubt he can even tie his own shoe laces he is that useless.

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    Not a good experience.

    Don’t be fooled by the name change (MTM – Coapt) they will try to rip you off through every aspect when moving out, a singular dust particle on a light switch FEE FOR WIPING, the recycling isn’t taken in time FEE FOR REMOVAL, alongside so many others. We were aware of the set leaving charge but Coapt have scrapped so much out of the bottom of the barrel there isn’t a bottom left, it’s just a hollow through and through, no good for anything.

    Avoid Coapt at all costs, don’t be fooled by their fake Google Reviews.

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    WARNING FOR STUDENT!!!

    This is the agent claiming to be ‘friendly’ to students, so I thouht I would show you all thier charges, laid bare, which are hidden on their website and they don’t tell you about! You literally cannot live in a house they run without being charged some kind of extortionate fee.

    Agency Fee
    Covers referencing – Identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers/landlords and processing guarantor documents, any other relevant information to assess affordability, as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement. £200 per tenant
    Company Let agency fee (not applicable to individuals)
    Covers referencing as per above. £300
    Check in – lock out appointment due to incomplete paperwork or missing funds. £60
    Missed check in appointment. £60

    During your tenancy
    Overdue rent late for more than 3 days (per property per month) £24
    Overdue rent of 14 days (per property per month) £36
    Incorrect rent payments.
    Includes paying by incorrect methods, incorrect amount, returned payments. £12 per payment or 1.1% if over £1,000 (per payment)
    Rent chaser letter or letter addressed to guarantor regarding breach of tenancy. £30 per letter
    Letter sent by solicitor to chase arrears £48 per letter
    Coapt to return any overpaid funds or return rent due to the tenant not cancelling monthly standing order. £30
    If funds being paid by COAPT to a tenants international bank account £60
    Fee for non-payment of a tenant invoice within 7 days. £18
    If tenant requires a bedroom door lock fitted (part of Coapt multi-lock system) £114
    Removal of unauthorised bedroom door lock £60
    Replacement key cutting (Standard key) £18
    Replacement key cutting (Multi-lock key) £30
    Re-inspection fee £30
    End of tenancy
    If a tenant finds a suitable replacement and then exits their tenancy early £450
    If the tenant instructs Coapt to advertise their room if looking to exit their tenancy. £132
    If Coapt sources a replacement on behalf of a tenant looking to exit their tenancy. £132
    If the tenant wishes to renew their fixed term tenancy agreement £60 per tenant
    Check out fee (tenants share)
    Covers attendance to the property to conduct a check out inspection and report. It also covers the entire process for returning the deposit. £30 per tenant
    Missed check out appointment. £60 per appointment
    Referencing fee £30 per reference

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    Only use if you’re only other option is homelessness

    The most incompetent scam artists in the world. A new name doesn’t change that. Took over a YEAR to return my deposit. The description says ‘Coapt is made up of people just like you’, LOL if I was a two-bit hack with pound signs in my eyes.
    The estate agent I have dealt with from here are unreliable, lazy and liars. Many emails they apparently ‘sent’ never arrived etc. Seriously, consider renting privately or anywhere else before even looking at this sad excuse for a business. They don’t have the slightest interest in students.

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    F***ed

    The house is diabolical mould all over our bathroom due to no extraction fan, the staff at coapt are useless you never know who your talking to. Don’t rent from them!!!!

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    Extra charge for a missed check in appointment

    Coapt is one of the most ridiculous agencies . they charged because I missed the check in appointment and the amount reached 114 pounds. These agency is just looking for a chance to rip you off…. Stay as far away as possible.

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    DON’T EVEN

    do NOT rent with COAPT unless you l o v e dodgy landlords who do not keep their houses up to environmental/health standards. It seems they hardly keep in contact with their landlords and allow them to constantly ignore demands (by the council/tenants/uni) to fix basic issues in their houses. Our house had mould, leaks and was left in a complete mess on first arrival. I am utterly disgusted with the way me and my flatmates have been treated by this letting agent considering the extortionate amount we are paying. They are happy to keep in contact when they are taking your money but as soon a problem arises they will be incredibly hard to get hold of. Honestly could not have had a worse experience.

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    Thieves and liars

    COAPT love to take advantage of students if only I had read the reviews before renting with them I could of saved myself all this hassle having to rent with them. Try to look elsewhere if you can.

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    AWFUL

    I would NEVER recommend coapt to anyone. The house was dirty when we moved in even though they said they had it “professionally” cleaned. Their customer service is absolutely shocking!! It took them ages to answer any emails, or get back to us on any problems we had with the house which led us to in the end messaging the landlord to fix it instead of them. They take so much money from us students and leave us to live in environments not even fit for animals. We have cleaned the house perfectly (better than how we found it when we moved in) and I can just tell they will take as much of our deposit away from us as possible. Avoid using this agency, there are much better ones around.

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    Mr

    No help explaining the contract which resulted in penalty fees which could of been avoided if we had known our obligations as tenants. The house is crap no surprise from reading the reviewers before me cannot wait to get out.

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    AVOID!!!!!!!!

    Credit where its due, these guys have managed to revolutionise methods of theft and extortion to the point that they can do it in broad day light on a nearly industrial scale and almost perfectly legal too. An impressive feat if you are an aspiring thief but if you are like me and a fellow student too then I would not just advise you. But rather BEG you not to stay with them to whoever is reading this.
    But enough wining, lets get into some detail shall we:
    Firstly before I even moved into their property, they where already charging £180 agency fee for the process of signing the contract application, contract and sending them the guarantor information. all of which would have taken them roughly 30 mins to process (in all fairness though, this is common practice for most Brighton letting agents).
    Then there was the explanation of the contract and how we would get billed for various breaches. Which was non existent, they just told us to read the contract (which i did very thoroughly) and then when i asked questions about various aspects such as the leaving fees e.g. leaving at the end of the tenancy and for leaving early and finding a suitable replacement, the answers they gave me where either a repetition of what was stated in the contract or an outright lie of “Don’t worry, the leaving fees are only in place to cover the cost of cleaning for the whole house or for the tenant who wishes to leave early provided they find a suitable replacement”. the fees in question was £300 per tenant at the end of your tenancy or £400 if you leave early and find a replacement for the house which will be taken out of your deposit (which is a substantial ammount considering the deposit was £600).
    Now lets discuss how they so called “leaving fee” is a massive theft in itself and how its a massive lie that they use it to clean and refurbish the house. When I personally had to leave the property rented prematurely and found a replacement housemate straight away, they then tried to charge me for the removal of items and cleaning left by the tenant who replaced me on top of the £400 leaving fee. This was then disputed and after some time, I was finally allowed to keep the £200 of the £600 deposit since the items they where going to charge me for belonged to the guy who took my place and that there would be no need to clean the room.

    I feel it is also worth noting that house itself was nice and pleasant to live in at first. But since there was no anti mold/dampness paint on any wall or ceiling of house. This would have been acceptable had the contract stated that the mold and dampness was our own responsibility, it was impossible to keep it legally livable without leaving the window open 24/7 during the winter. When i tested the dampness of the room with a dampness meter, the needle when off the chart which indicates an extremely dangerous level of dampness. When this was brought up to coapt, they told me that it “doesn’t hurt to open the window every now and again” and how “I get a bit of mold and dampness in the winter too”.

    In conclusion. this so called “student friendly company” will extort as much money of you legally while leaving you almost penniless at the end of it.

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