Seekers – Student Reviews On Letting Agents

Not a great service at all.

Walton Robinson seem to have a great deal of the student properties in the popular areas in Newcastle. They don’t however have the best service. With any issue, it takes a great deal to get through to a rep and even still your are very unlikely to get a resolution. I had an issue in my second year with broadband which was meant to be included with their ‘bills included package’ instead of dealing with the issue I was on hold for hours until the branch shut and left to call again the day after. Even then it took weeks to resolve the issue. Not a great service at all.

Pathetic service. They make you sign contracts and everything and they dont listen to you. They dont pick up your calls or listen to your problems. All they care about is their rent. Trust me do not choose walton robinson, they are scam and you will regret it. This reputed agency they treat their customers like shit, trust me i have experienced this myself and they surely have lost me as a customer. When it comes to paying rent they call you everyday until they get their rent, but when you have a problem with the apartment they wont even bother doing anything about it. Its been weeks since the issues in my apartment have been fixed and they really dont care all they care about is you giving your rent. And you cant do anything cause you have signed a contract. They charge you a massive amount of administration fee for what, bullshit service. And we are the frekin ones paying the frekin rent then why are the tenants treated like shit and you guys not say anything to the contractors? What is the point of paying the agency so much when they can’t even listen to their customer needs. Amy Moore is the property manager and by far she has not been helpful at all. All she says every freking day when you call her and that is if she picked her phone up..”ohh im sorry to hear that, let me leave a message to the contracter and i will get back to you when they respond” And guess what the response never comes. She does not care about her tenants needs and while being the property manager she still does not care about resolving the issues in the apartment. We had asked her to get our couches fixed, and our dish cleaner, it had been weeks or months I don’t even remember, but it still did not get fixed. She will not listen to you all she does is give you bullshitt hope and Lies. TRUST ME FROM A HONEST EXPERIENCED TENANT, DO NOT USE WALTON ROBINSON !!!

WARNING! Unethical company retaining unjustified money from young students! Daughter rented student accommodation with 6 other girls, property left clean, perfect condition and in a much better state than when occupancy taken up. Items highlighted at start of tenancy requiring repair/ attention ignored – e.g. one oven broken, one bathroom shower unusable, carbon monoxide detector broken, blinds broken, paintwork appalling in parts etc etc….Paid circa £35k for a years rent and Walton Robinson have the cheek to charge £350 at end of tenancy to remove a weed from yard, flush a toilet, remove some left items in fridge, clean dust off some skirting boards and replace 2 light bulbs. (Our belief is that a fraudulent invoice has been produced) Reported to the Tenants Deposit Scheme administrators, and in process of liaising with Trading Standards, Inland Revenue and Lettings Agents Association. WR block any calls and attempts to obtain answers to questions and will not engage to resolve the issue amicably- PARENTS and Students – please take care and for your own sake avoid this agent at all costs!